Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lesly Aguilar

Beltsville,MD

Summary

Offering positive and organized approach, ready to thrive in fast-paced healthcare setting. Brings foundational understanding of patient care procedures and administrative tasks, including scheduling and data entry. Ready to use and develop communication and organizational skills in New Patient Coordinating / Medical Records role.

Overview

3
3
years of professional experience

Work History

New Patient Coordinator /Medical Records Specialist

Aoncology
01.2024 - Current
  • Contributed to practice growth by identifying opportunities for expansion based on community needs analysis data.
  • Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
  • Improved patient retention through attentive follow-up calls and personalized care plans.
  • Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
  • Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
  • Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
  • Maintained organized patient records for easy retrieval and accurate billing practices.
  • Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
  • Collaborated with medical staff to develop streamlined processes for managing referrals from other healthcare providers.
  • Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
  • Delivered excellent patient experiences and direct care.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.


Guest Educator

Lululemon
10.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Retail Sales Associate

PetSmart
01.2022 - 06.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

High School Diploma -

High Point High School
Beltsville, MD

Skills

  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Appointment setting
  • Microsoft World
  • Outlook
  • Microsoft Excel
  • Healthcare
  • Patient registration
  • Patient care coordination
  • Medical terminology

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

New Patient Coordinator /Medical Records Specialist

Aoncology
01.2024 - Current

Guest Educator

Lululemon
10.2023 - 02.2024

Retail Sales Associate

PetSmart
01.2022 - 06.2023

High School Diploma -

High Point High School

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Lesly Aguilar