Dafe Ideh
Beltsville,MD
Summary
Accomplished professional with a focus on performance evaluation and risk management. Demonstrated success in enhancing customer service strategies to improve client loyalty and stakeholder engagement. Extensive banking experience exceeding 18 years, emphasizing branch management, sales strategy, and team leadership. Skilled in driving operational efficiency and aligning business objectives with regulatory requirements and digital initiatives.
Overview
19
19
years of professional experience
Work History
Vice President / Regional Banking Manager
Wells Fargo Bank N.A
Bethesda, Maryland
08.2014 - Current
- Implemented customer service excellence standards to improve client satisfaction and loyalty.
- Led integrated sales and relationship strategies across multiple branches, meeting operational goals.
- Established relationships with key stakeholders to support business objectives.
- Monitored staff performance, addressing issues to optimize team functionality.
- Reported on performance metrics, challenges, and strategic opportunities to executive leadership.
- Participated in community outreach initiatives to strengthen brand presence locally.
- Managed daily branch operations including cash handling and risk mitigation.
- Identified high-potential talent, strengthening succession planning within teams.
Assistant Vice President / Branch Manager
Capital One Bank N.A
Silver Spring, Maryland
08.2006 - 08.2014
- Oversaw branch operations, ensuring full compliance with banking regulations and asset protection.
- Coached a team of 12 staff members, fostering skill development and performance enhancement.
- Implemented customer service strategies that led to measurable improvements in satisfaction.
- Conducted thorough analyses of financial reports to optimize operational efficiency.
- Collaborated with marketing teams on campaigns that increased product visibility and engagement.
- Fostered relationships with local businesses, expanding the client base significantly.
- Organized community outreach events, enhancing brand presence in the local market.
- Provided ongoing support for staff in resolving customer complaints effectively.
Education
MBA - Business Administration
Enugu State University
Skills
- Customer support and relations
- Performance evaluation
- Strategic planning
- Risk management
- Financial analysis
- Regulatory compliance
- Operational efficiency
- Digital banking advocacy
- Talent acquisition
- Community networking
- Problem solving
- Team communication
Timeline
Vice President / Regional Banking Manager
Wells Fargo Bank N.A
08.2014 - Current
Assistant Vice President / Branch Manager
Capital One Bank N.A
08.2006 - 08.2014
MBA - Business Administration
Enugu State University