Emily Miller
Marble Falls,TX
Summary
Dynamic leader with a proven track record at R Bank, enhancing operational efficiency and fostering team development. Excelled in strategic planning and problem-solving, significantly improving departmental workflows. Skilled in staff training and development, coupled with exceptional verbal and written communication abilities, consistently delivering high-quality service and stakeholder satisfaction.
Overview
18
18
years of professional experience
Work History
Vice President/ Regional Banking Center Officer
R Bank
03.2013 - 10.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed sixty team members across ten offices.
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
- Worked with accounting staff to efficiently coordinated month-end closing and reporting activities.
- Conducted in-depth audits to review accounts, controls and compliance with sound accounting practices.
- Organized new accounts and updated existing ones with current personal and business information.
New Accounts Representative
Security State Bank and Trust
05.2011 - 03.2013
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
Credit Coordinator
Lowes Home Improvement Stores
02.2007 - 05.2011
- Assisted with new customer approval process.
- Educated stakeholders across various departments about industry best practices for managing credit risk effectively.
- Negotiated payment terms with customers to optimize cash flow and prevent delinquency issues.
- Assisted management in strategic planning sessions, utilizing data-driven insights from historical trends and current market conditions to inform decision-making processes regarding credit policies and procedures.
Education
Business Administration
North Central Texas College
CorinthBusiness Administration
Austin Community College
Austin, TXHigh School Diploma -
Marble Falls High School
Marble Falls, TX01-2004
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Community Relations
- Report Preparation
- Staff Training and Development
- Complex Problem-Solving
- Verbal and Written communication
- Time Management
Timeline
Vice President/ Regional Banking Center Officer
R Bank
03.2013 - 10.2024
New Accounts Representative
Security State Bank and Trust
05.2011 - 03.2013
Credit Coordinator
Lowes Home Improvement Stores
02.2007 - 05.2011
Business Administration
North Central Texas College
Business Administration
Austin Community College
High School Diploma -
Marble Falls High School
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