Lorie Hiers

• Built a high-performing team through effective

onboarding, and talent development initiatives.

• Resolve associate conflicts, actively listening to concerns and finding appropriate middle ground.
• Utilizing First Horizon's Deliver Excellence Playbook along with coaching sessions to maximize associate development and banking center performance.
• Achieve annual and quarterly goals by developing and executing strategic plans
• Assisted Retail Market Manager with compiling weekly reporting from Banking Center Managers
• Keeping banking center operationally sound and use Smart Shift to staff appropriately
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge.
• Collaborated with internal business partners to deliver one banking experience to customers.
• Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in th bank's capabilities.

• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Assisted clients on lending options for debt consolidation, home equity loans, and refinancing to better manage finances and save money over time.
• Enhanced bank profitability by effectively cross-selling various financial products and services.
• Facilitated community outreach programs to increase brand awareness and trust within local community.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Managed a team of three tellers
• Balanced cash drawer and vault daily, resolved discrepancies to provide accurate data regarding cash flow.
• Processed client transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the banking center by greeting clients warmly upon arrival and addressing them by name
• Answered client inquiries regarding account balances, transaction history, services charges, and interest rates.
• Developed strong relationships with clients through exceptional service, fostering loyalty and trust.
• Managed risk exposure by promptly identifying suspicious activities or transactions and reporting them according to established protocols.
• Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
• Consistently received satisfactory and higher in operational excellence