Rachel Cook
Norwood,CO
Summary
Detail-oriented customer service professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vice President - Banking Center Manager I
Community Banks of Colorado
Telluride, CO
09.2022 - Current
- Spearheaded strategic initiatives to enhance customer engagement and retention across multiple banking channels.
- Directed operational efficiency improvements, leading to streamlined processes within branch management.
- Oversaw risk management strategies, ensuring compliance with regulatory requirements and internal policies.
- Fostered relationships with community stakeholders, driving collaborative programs that increased local investment.
- Implemented data-driven decision-making processes to refine product offerings and tailor services to client needs.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
Branch Supervisor
ANB Bank
Telluride, CO
05.2019 - 09.2022
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.
- Designed sales and service strategies to improve revenue and retention.
- Encouraged employee development through training, coaching and motivational strategies.
- Evaluates employees during yearly and mid-year performance reviews.
- Provides excellent customer service.
- Oversaw daily branch operations, ensuring compliance with banking regulations and policies.
- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Implemented process improvements that increased operational efficiency and reduced transaction times.
- Trained and mentored staff, fostering a collaborative work environment and improving team performance.
- Analyzed financial reports to identify trends, guiding strategic decision-making for branch growth.
- Coordinated marketing efforts to promote bank products, contributing to increased branch visibility in the community.
Cashier
Motherlode Liquors
Rico, CO
07.2018 - 04.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Manager
Mountain Top Fuel and Market
Rico, CO
08.2017 - 05.2018
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Greeted customers promptly and efficiently.
Bartender/Server
Enterprise Bar and Grill
Rico, CO
10.2016 - 08.2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up.
Administrative Assistant
Rylan Realty Group
Maumee, OH
05.2013 - 06.2014
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Scheduled showings for realtors to show properties that were on the market.
- Directed customer communication to appropriate department personnel.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
- Gained rapport with clients to ensure they experienced the best service possible to help grow business.
Education
High School Diploma -
Anthony Wayne High School
Whitehouse, OH05-2010
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Client relationship building
- Strategic planning
- Business development
- Operations management
- Customer service
Certification
- Notary Public for Colorado
- How to Deal with Difficult People
- Team Building & Coaching
- Leadership
Timeline
Vice President - Banking Center Manager I
Community Banks of Colorado
09.2022 - Current
Branch Supervisor
ANB Bank
05.2019 - 09.2022
Cashier
Motherlode Liquors
07.2018 - 04.2019
Manager
Mountain Top Fuel and Market
08.2017 - 05.2018
Bartender/Server
Enterprise Bar and Grill
10.2016 - 08.2017
Administrative Assistant
Rylan Realty Group
05.2013 - 06.2014
High School Diploma -
Anthony Wayne High School