Myriam Slingerland

• Lead all aspects of banking center operations, ensuring exceptional customer service and operational excellence.
• Manage, coach, and develop a team of banking professionals to achieve sales, service, and performance objectives.
• Consistently exceed deposit and revenue goals through proactive business development and relationship management.
• Build and maintain strong relationships with consumer, business, and community clients.
• Monitor branch performance metrics and implement strategies to improve profitability and efficiency.
• Ensure compliance with banking regulations, policies, and risk management standards.
• Conduct hiring, training, performance evaluations, and succession planning.
• Collaborate with market leaders and business partners to identify growth opportunities.
• Key Achievements
• Consistently ranked among the top-performing branches in the region.
• Kept new account exceptions to less than 5 per month.
• Quarterly audits with zero exceptions.
• Developed and promoted multiple employees into leadership positions.
• Received recognition for outstanding customer satisfaction and sales performance.
• Fostering a culture of continuous improvement and professional development.
• Lead operational strategies to enhance customer satisfaction and streamline banking processes.

• Managed daily branch operations and customer service
• Supported employee development.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Handled complex customer issues and operational matters.
• Ensured compliance with bank policies and procedures.
• Supervised daily office operations, ensuring efficient workflow and resource allocation.
• Implemented process improvements that enhanced team productivity and reduced operational delays.

• Progressed through various retail banking roles including teller, customer service representative and personal banker.
• Built expertise in account management, customer service, and branch operations.
• Key Achievements
• 30+ years of successful banking experience.
• 21 years of leadership and branch management experience.

Strong history of employee retention, coaching, and talent development.

• Extensive experience serving consumer and small business clients.
• Led branch operations, ensuring compliance with company policies and regulatory standards.
• Developed and implemented strategic plans to achieve operational efficiency and enhance customer satisfaction.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.