Pamela Cabrera
Providence,RI
Summary
Medical support professional with six years of experience excelling in patient care and office operations.
Demonstrates expertise in promoting healthy habits, managing medical records, and ensuring timely medication access through effective coordination with pharmacies. Committed to enhancing patient satisfaction and care delivery through strong organizational skills, and effective communication.
Highly skilled Medical Records Clerk with experience in managing, organizing and maintaining health information in hospitals and clinics. Possess strong knowledge of medical terminology, coding procedures, and data management principles. Demonstrated abilities include accurate record keeping, strict adherence to confidentiality regulations, and efficient handling of requests for information. Previous roles have resulted in streamlined operations and improved patient care through diligent record maintenance.
Overview
8
8
years of professional experience
Work History
Medical Records Clerk
Green and Greenberg
Providence, RI, RI
07.2025 - Current
- Managed patient medical records to ensure accuracy and compliance with regulations.
- Processed incoming medical documents for timely entry into electronic systems.
- Maintained confidentiality of patient information in accordance with HIPAA standards.
- Coordinated with healthcare staff to resolve discrepancies in patient records.
- Assisted in training new clerks on record-keeping procedures and software usage.
- Organized and filed physical medical records for easy retrieval and reference.
- Reviewed medical records for completeness prior to audits and inspections.
- Utilized electronic health record systems to update patient information efficiently.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Tracked and processed release of information requests.
- Managed release of information requests and identified requestors as patient, relation or provider.
Paralegal
Green and Greenberg
Providence, RI, RI
07.2025 - Current
- Conducted legal research to support case preparation and strategy development.
- Maintained case files and organized evidence for attorney review.
- Assisted attorneys in trial preparation by compiling necessary materials.
- Communicated with clients to gather information and provide updates on cases.
- Reviewed and summarized depositions, reports, and other legal documents.
- Utilized case management software to track deadlines and manage schedules.
- Coordinated with external parties such as courts and opposing counsel for filings.
Medical Supervisor
Brown University Health
07.2024 - 06.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Medical Assistant
Providence Community Health Centers
04.2023 - 08.2024
- Guide patients to exam rooms, address inquiries, and prepare for exams, ensuring efficient workflow.
- Record patient history, medications, symptoms, and allergies for accurate care documentation.
- Maintain and organize medical records, ensuring up-to-date patient information for seamless access.
- Collect and document vital signs and patient data to assist in accurate diagnosis and treatment.
- Coordinate with pharmacies for timely prescription refills and medication access, enhancing patient care.
CNA Supervisor
Nursing Placement Inc.
04.2020 - 06.2022
- Ensured patient safety and comfort by adjusting equipment and bed rails, enhancing overall care quality.
- Monitored vital signs and documented observations, aiding in accurate patient assessments.
- Educated patients and families on medication administration, improving at-home care compliance.
- Supervised and trained staff, fostering a skilled team and enhancing patient care delivery.
- Collaborated with physicians to develop care plans, ensuring comprehensive and individualized patient treatment.
Medical Assistant Supervisor
DeCrescenzo Chiropractic
02.2022 - 05.2022
- Supervised front desk to manage check-ins and check-outs, verify insurance and collect payments.
- Checked on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Ordered and prepared reagents and supplies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
Burlington Stoker
Burlington Stores, Inc.
08.2019 - 08.2020
- Tended to oil, gas, or coal-fired high-pressure boilers and incinerator furnaces.
- Conducted temperature testing to provide operational reliability of hard fire high pressure boilers.
- Maintained Type equipment by removing residue and debris from combustion chamber.
- Ignite high-pressure boiler with solid fuels, oil and gas, and burnable refuse.
- Tested and assembled equipment associated with heating, ventilation, and mechanical systems to maintain operations.
- Inspected site daily to conform to HSE and fire safety standards.
- Maintained and tested auxiliary systems, cooling towers, air handlers and chillers as part of heat exchange systems for buildings.
- Kept operations in compliance with company targets, safety requirements and legal statutes.
- Carefully reviewed daily work orders to maintain accuracy, reduce material waste and increase overall productivity.
- Closely watched employee use of Type equipment, maintaining high standards of safety and quality in work zones.
- Scheduled and performed informal inspections to identify safety and operational concerns.
- Analyzed blueprints and drawings to identify gauge locations for performing minor repairs.
- Reviewed parts and removed extra materials before loading into furnace, consistently maintaining tight production targets.
Customer Service Center
Dollar Tree
01.2018 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Education
Certificate - Medical Assistant
Cranston Adult Education Programs
Cranston, RI, United StatesCPR -
Rhode Island College
Providence, RIState Certification -
American Safety And Training
Health Care Administrator And Physiologist
Rhode Island College
Providence, RISkills
- Vital Signs Collection
- Caregiver Relations
- Linen Replacements
- Fluid Measurement
- Emotional support
- Feeding assistance
- Observing responses
- Procedures Documentation
- Basic Life Support
- Active Listening
- CNA Certification
- Range of Motion Exercises
- Responding to Emergencies
- Preparing meals
- Coordination
- Assisting Daily Living
- Room cleaning
- Restocking
- Microsoft Excel
- Medical Terminology
- Problem Solving
- Documentation
- Bilingual Spanish, English
- Promoting Healthy Habits
- Dementia Alzheimer's
- Collecting Specimens
- Medication Assistance
- Human Anatomy and Physiology
- Clinical Applications
- Completing insurance forms
- Direct Patient Care
- Observation documentation
- Activities of Daily Living Support
- Patient-Focused Care
- Patient Feeding
- Exercise Planning
- Web browser software
- Communicating Families
- Microsoft Office
- Family Education
- Health Care System
- Patient Management
- Medical records management
- HIPAA compliance
- Data entry accuracy
- Medical terminology knowledge
- Case management
Timeline
Medical Records Clerk
Green and Greenberg
07.2025 - Current
Paralegal
Green and Greenberg
07.2025 - Current
Medical Supervisor
Brown University Health
07.2024 - 06.2025
Medical Assistant
Providence Community Health Centers
04.2023 - 08.2024
Medical Assistant Supervisor
DeCrescenzo Chiropractic
02.2022 - 05.2022
CNA Supervisor
Nursing Placement Inc.
04.2020 - 06.2022
Burlington Stoker
Burlington Stores, Inc.
08.2019 - 08.2020
Customer Service Center
Dollar Tree
01.2018 - 08.2019
Certificate - Medical Assistant
Cranston Adult Education Programs
CPR -
Rhode Island College
State Certification -
American Safety And Training
Health Care Administrator And Physiologist
Rhode Island College