DAKSHI SILVA
Valley Stream,USA
Summary
Detail-oriented Biomedical Engineering student with a solid foundation in healthcare. Experienced in patient care and medical records management while optimizing office operations for efficiency. Bilingual with strong communication skills, leading teams to address challenges and enhance patient-centered care. Focused on leveraging diverse skills to drive innovation and improve healthcare delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant & Medical Records Cordinator
Groth Pain and Spine
Mineola, New York
01.2024 - Current
- Maintained precise and organized patient medical records, ensuring confidentiality compliance and supporting quality care.
- Support medical procedures by assisting with patient preparation and post-procedure follow-up
- Facilitated communication between providers, patients, and staff to enhance care delivery and patient experience.
- Assisted in patient intake by gathering medical histories and vital signs.
- Scheduled appointments and managed patient flow for efficient clinic operations.
- Ensured accurate electronic health records for compliance and continuity of patient care.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
Medical Technician Assistant & Front Desk Lead
Harmony Cardiovascular Care
04.2021 - Current
Check-In/Gate Agent & Certified New Hire Trainer
Air Canada
03.2023 - 01.2024
- Delivered exceptional customer service by managing check-ins, boarding, and travel inquiries
- Trained and mentored over 20 new hires, ensuring adherence to company policies and workflows
- Resolved customer concerns with efficiency while upholding airline security protocols
Physical Therapy Assistant & Recreation Aide
Plattdeutsche Home Society
06.2022 - 03.2023
- Supported post-operative and stroke patients in achieving rehabilitation goals
- Delivered therapeutic care to patients with diverse diagnoses, focusing on mobility and recovery
- Collaborated with interdisciplinary teams to create individualized care plans
Education
Biomedical Engineering -
The City College of New York
New York, NY05-2026
High School Diploma -
Institute For Health Professions At Cambria Heights
06-2020
Skills
- Patient care support
- Vital sign monitoring
- Assisting Diagnostic Procedures
- EKG Administration
- Stress Test Administration
- EMR management
- Medical Office Procedures
- Scheduling
- Registration
- HIPAA Compliance
- Confidentiality
- Bilingual Communication
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Organizational Skills
- Time management
- Team Mentorship
- Patient Advocacy
Certification
BLS CPR/AED Certified
Accomplishments
- Spearheaded process improvements at Harmony Cardiovascular Care, reducing scheduling conflicts by 20%.
- Trained over 20 team members across two organizations, improving team productivity.
- Successfully managed patient records for over 500 cases annually while maintaining 100% HIPAA compliance.
Volunteer Experience
- Institute for Health Professions at Cambria Heights, Led student conferences and organized literacy programs, including Book Buddies.
- Albany Stratton VA Medical Center, Supported physical therapy sessions for patients, focusing on recovery exercises.
Languages
English-Native/Bilingual
Sinhalese- Native/Bilingual
Hindi -Professional
Leadership Extracurricular Activities
- National Honor Society Member, 2016-2020
- Founding Member of IHPCH's Model UN and Nursing Club, 2019-2020
- Class Representative and Honor Roll Recipient, 2016-2020
- President of Youth Club, New York Buddhist Vihara, 2020-2022
- Founding Member and Social Media Manager for SemegaChange, 2020-Present
Activities
In addition to my academic and professional pursuits, I am a founding member of SemegaChange, a nonprofit organization established in 2020 by five women with a shared vision to support education projects and businesses for women of color in STEM fields. As the Media and Global Relations Manager, I lead communications and manage relationships for our global initiatives, which span multiple countries. Alongside this, I run a small makeup business, where I have developed strong entrepreneurial, time management, and customer service skills. I am also an active participant in open slam poetry, which has helped me hone my public speaking, creativity, and communication abilities. These diverse activities enhance my academic focus in biomedical engineering, fostering a well-rounded skill set that blends technical expertise, leadership, creativity, and interpersonal skills.
Timeline
Medical Assistant & Medical Records Cordinator
Groth Pain and Spine
01.2024 - Current
Check-In/Gate Agent & Certified New Hire Trainer
Air Canada
03.2023 - 01.2024
Physical Therapy Assistant & Recreation Aide
Plattdeutsche Home Society
06.2022 - 03.2023
Medical Technician Assistant & Front Desk Lead
Harmony Cardiovascular Care
04.2021 - Current
Biomedical Engineering -
The City College of New York
High School Diploma -
Institute For Health Professions At Cambria Heights