IRA BURATA

• Provide comprehensive clinical support to neurologists during patient evaluations, examinations, and in-office procedures.
• Room patients, obtain and document vital signs, medical history, medication reconciliation, and chief complaints in the electronic medical record (EMR).
• Process and obtain insurance prior authorizations for medications, imaging studies, procedures, and specialty treatments while coordinating with insurance providers to ensure timely patient care.
• Maintain inventory of medical and office supplies by monitoring stock levels, conducting routine inventory checks, ordering supplies, and ensuring adequate availability of clinical equipment.
• Train and mentor newly hired Medical Assistants on clinical workflows, EMR documentation, patient intake procedures, infection control, and department policies.
• Serve as a Patient Service Representative by greeting patients, verifying insurance, updating demographic information, collecting co-pays, and delivering excellent customer service.
• Cover front desk responsibilities including scheduling new and follow-up appointments, coordinating referrals, answering high-volume phone calls, and managing patient inquiries.
  Communicate effectively with physicians, nurses, pharmacies, imaging centers, and outside specialists to coordinate patient care.
• Maintain accurate and confidential patient records while ensuring HIPAA compliance.
• Prepare examination rooms, sterilize instruments, and maintain a safe, clean clinical environment.
• Cross-train and provide coverage for other specialty departments as needed to ensure uninterrupted clinic operations and efficient patient flow.
  Collaborate with multidisciplinary healthcare teams to deliver high-quality patient care and improve workflow efficiency.

Key Skills

• Neurology Clinical Support
• Prior Authorizations
• Medical Inventory Management
• EMR Documentation (Epic/Cerner/eClinicalWorks if applicable)
• Patient Scheduling
• Front Desk Operations
• Patient Service Representative
• Insurance Verification
• Phone Triage
• Training & Mentoring Staff
• HIPAA Compliance
• Patient Care Coordination
• Infection Control

• Float between multiple outpatient specialty practices, providing clinical and administrative support based on departmental needs.
• Adapt quickly to different provider workflows while maintaining high-quality patient care and efficient clinic operations.
• Room patients, obtain and document vital signs, medical histories, medication reconciliation, allergies, and chief complaints in the electronic medical record (EMR).
• Assist physicians with examinations, minor procedures, injections, vaccinations, EKGs, phlebotomy, specimen collection, wound care, and point-of-care testing.
• Prepare examination rooms, sterilize instruments, and maintain infection control and OSHA/HIPAA compliance.
• Coordinate insurance verification and obtain prior authorizations for medications, diagnostic imaging, and specialty procedures.
• Perform patient scheduling, appointment confirmations, referral coordination, and follow-up calls.
• Cover front desk responsibilities including answering multi-line phone systems, checking patients in and out, collecting co-pays, and verifying insurance eligibility.
• Maintain inventory of medical supplies and medications by conducting routine stock checks, ordering supplies, and ensuring examination rooms remain fully equipped.

• Neurology
• Primary Care/Internal Medicine
• Family Medicine
• Cardiology
• Orthopedics
• Endocrinology
• Rheumatology
• Urology
• OB/GYN
• Pulmonology
• Pediatrics
• General Surgery

• Administered COVID-19 testing, RT-PCR nasal/saliva, & Abbot ID-Now Rapid
• Checked-in registered testing subjects and guided them through testing process; data entry and sample collection; laboratory digital and physical submission; results and client reporting
• Maintained strict confidentiality with medical & personal information, as well as strict compliance with HIPAA, state, federal and local regulations
• Followed health and safety procedures on production set

• Swabbed 100-300 patients a day for Covid-19 test
• Printed patient requisitions & ran Accula (Covid test) machine to provide negative/positive results
• Sent results to lab through an app to make Covid results readily accessible
• Assisted with diagnostic testing by collecting/packaging biological specimens for internal and laboratory analysis
• Administered Covid tests and strep tests to help clinical staff assess conditions
• Performed preliminary physical tests to accurately record patient history results
• Coordinated & executed medical waste disposal according to government standards
• Ran Rapid/PCR Covid machines & administered quality control

• Provided health care services in patients’ residences such as on-time medication, exercise, and dietary needs
• Performed domestic and household tasks
• Administered and prepared prescribed medications
• Assist with clients’ personal care activities
• Provide companionship and basic emotional or psychological support

• Provided exceptional customer service to enhance shopping experience and foster loyalty.
• Assisted in merchandising strategies to optimize product placement and increase sales visibility.
• Maintained inventory accuracy through regular stock checks and timely restocking procedures.
• Trained new associates on store operations, policies, and best practices for customer engagement.
• Collaborated with team members to achieve daily sales goals and improve overall performance.
• Resolved customer complaints efficiently, enhancing satisfaction and retention rates.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Analyzed sales trends to inform management on product demand and inventory adjustments.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.