Stacy M. Johnson
Titusville,FL
Summary
Passionately seeking to expand my career within Nemours and transition into the clerical side versus the clinical and patient facing side that I have been accustomed to for the last 23 years. I am organized and very detail oriented, a fast learner. I work well independently as well as with others. I adapt quickly to stressful situations with ease.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/ Patient Services Specialist Sr.
Nemours Children’s Hospital
12.2017 - Current
- Processing of all incoming referrals to clinic including registering patient in Epic as well as coordinating patient appointments with our MFM Department
- Responsible for inventory and ordering of office supplies within Harmony while staying within budget.
- Maintaining knowledge of schedules for multiples locations for our clinics
- Responsible for keeping providers apprised of any upcoming schedule conflicts or added appointments to their schedules.
- Keep an open line of communication with the team while working remotely to provide accurate and updated information regarding any changes in patient schedule.
- Assist with working with multiple OB offices to ensure timely turn around of referrals and any STAT patients that need to be added to the schedule.
- Work with the financial advocate department as well as the Authorization department to ensure patients insurance is verified and accurate for time of visit.
- Responsible for maintaining an accurate report of incoming referrals and referral conversion rates for the Panama City office that is passed along to Kirsten Most
- Answering of incoming clinic calls and triaging appropriately, efficiently and in a courteous manner
- Previously ran solely the Titusville Specialty Care Clinic prior to its close. I maintained the office, supplies, schedules, worked with providers and patients to provide care to their children at their Specialty appointments.
Medical Assistant/Assistant Office Manager
Dr. Janis Black Family Health Center at Port St. John
07.2013 - 12.2016
- Perform EKG’s, hook up and download of Holter monitors
- Inventory and ordering of office supplies, lab supplies, and vaccines
- Responsible for rooming patients in a timely fashion and performing all needed duties prior to them seeing the Physician or PA, including but not limited to lab draws, EKG, medication and chart updating, giving vaccines, explaining all procedures and ensuring patients understood what their visit will entail
- Assist with answer phones, checking patients in and out
- Calibration and performing CLIA waved testing, including PT/INR
Medical Assistant
Space Coast Cardiology-Dr. Palaniyandi/Dr.Guirgis, Cocoa, FL
03.2008 - 07.2013
- Perform EKG’s, Holter monitors and Signal Average
- Patient work up including vitals, chart preparation
- Lab draw and sending of specimen(s) to appropriate facility, including calling for pick up, getting specimen and appropriate paperwork prepared
- Inventory and ordering of medical supplies
- Front desk duties including filing, answering phones, patient check in and check out, basic data entry including patient demographics, insurance information, etc.
- Handle all patient calls including reviewing questions for doctor, call backs regarding labs or other diagnostic testing and all other appropriate medical calls in a professional manner
- Perform prior authorizations for needed medications and call in of medication refills to appropriate pharmacy
- Obtaining medical record requests from other doctors and facilities for patient charts
- Space Coast Cardiology-Dr. Palaniyandi/Dr.Guirgis, Cocoa, FL
- Medical Assistant, Continued
- Starting of IV sites for Nuclear Stress tests
- PT/INR finger sticks and managing of Coumadin Clinic
- Pacemaker and ICD patient monitoring with Boston Scientific, Biotronik, Medtronic and St. Jude including managing of all remote monitoring for Merlin, Carelink and Latitude
- Scheduling Angiograms, Peripheral Angiograms, TEE, Cardioversions, Coronary and Peripheral Angioplasties, Pacemaker and ICD at designated facility along with sending proper orders and necessary documents.
CNA (Medical Assistant trained on site)
Dr. Leon Cohen, Merritt Island, FL
02.2005 - 08.2008
- Blood draw, X-rays, EKG, gave injections, assisted with minor surgeries, Colposcopy, Sigmoidoscopy, Endometrial biopsy and other minor procedures
- Performed all needed work up on approximately 90 patients per day prior to patient seeing doctor
- Performed Spirometry, Dexa, and Exercise Stress Tests on patients
- Performed ABI
- Refilled medications
- Inventory and ordering of medical supplies and vaccines
- 24-hour Holter Monitor hook up
- Prepared specimens for Lab Corp and Quest pickup, along with needed order forms
- Basic front office duties including but not limited to answering phones, filing, check in, check out, verifying patient insurance, obtaining prior authorizations for needed medications through insurance companies, and scheduling of patients.
Education
Some College - undefined
Eastern Florida State College
High School diploma - undefined
Astronaut High School
Titusville, FL01.1999
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Team collaboration
- Verbal and written communication
- Safety compliance
- Telephone etiquette
- Schedule coordination
- HIPAA protocols
- Workflow organization
- Insurance confirmation
- Customer service
- Maintaining confidentiality
- EMR / EHR
- Medical terminology knowledge
- Reliable team player
- Electronic medical records
- Data entry
- Compassionate
- Patient-focused care
- CPR
- Patient relations
- Adaptable
- Appointment setting
- Patient care coordination
- Insurance verification
- Monitoring patient progress
- Complex Problem-solving
- Valid state driver's license
- Prioritizing stat orders
- Customer relationship management (CRM)
Certification
- NHA-Certified Clinical Medical Assistant Certification
- 10/27/2017
Community Service
- Indian River City Little League, 2012, Present, As a mother of four boys, I have given extensive time to IRCLL not only a spectator but as a volunteer helping in any capacity needed, whether it be working in the snack bar or helping with ground maintenance.
- Park Avenue Christian Academy, 2008, Present, I have volunteered as home room mother at PACA organizing parties, assist with field trips and fundraisers.
Affiliations
- Owner of North Brevard Wrestling Association
- Youth Wrestling Club. Ages 5-18
Timeline
Certified Medical Assistant/ Patient Services Specialist Sr.
Nemours Children’s Hospital
12.2017 - Current
Medical Assistant/Assistant Office Manager
Dr. Janis Black Family Health Center at Port St. John
07.2013 - 12.2016
Medical Assistant
Space Coast Cardiology-Dr. Palaniyandi/Dr.Guirgis, Cocoa, FL
03.2008 - 07.2013
CNA (Medical Assistant trained on site)
Dr. Leon Cohen, Merritt Island, FL
02.2005 - 08.2008
Some College - undefined
Eastern Florida State College
High School diploma - undefined
Astronaut High School
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