Nevaeh Harris
New Brighton,PA
Summary
Dynamic Patient Services Coordinator with a strong background at UPMC Hillman Cancer Center, excelling in patient scheduling and follow-up care coordination. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Skilled in electronic health records and committed to maintaining HIPAA compliance while providing compassionate support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator/Certified Medical Assistant
UPMC Hillman Cancer Center
05.2025 - Current
- Manage patient scheduling and ensure timely appointments for efficient workflow.
- Coordinate communication between medical staff and patients to ensure clarity.
- Manage and maintain accurate patient records, information, and treatment plans by using electronic health record systems.
- Provide compassionate emotional support to patients during their healthcare journey,
- Assist physicians and nurses in providing patient care.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
Certified Nursing Assistant
Concordia Lutheran Ministries
11.2024 - 05.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and organization of patient areas to promote hygiene.
- Supported nursing team in executing care plans tailored to individual patient needs.
- Documented patient information accurately in electronic health records systems.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Team Leader Manager
Panera Bread
01.2023 - 11.2024
- Led team in daily operations, ensuring efficient task completion and adherence to quality standards.
- Monitored team performance, providing constructive feedback to foster professional growth.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Enhanced customer satisfaction through effective complaint resolution and service improvements.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
Paralegal Specialist
United States Army
09.2021 - 11.2022
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with regulations and accuracy.
- Assisted attorneys in trial preparation by organizing case files and evidence exhibits.
- Managed client communications, providing updates on case progress and addressing inquiries.
Education
Associate of Applied Business - Dental Assisting
East Ohio College
East Liverpool, OH03-2025
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Healthcare systems
- Follow-up care coordination
- Customer service
- HIPAA compliance
- Patient education
- Medical billing
- Conflict resolution
- Military background
- Regulatory compliance
- Problem-solving
- Multitasking and organization
- Team leadership
- Team collaboration
- Electronic health records
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Medical terminology
Certification
Certified Nursing Assistant
Registered Dental Assistant
Radiology Certified
First Aid Certified
Timeline
Patient Services Coordinator/Certified Medical Assistant
UPMC Hillman Cancer Center
05.2025 - Current
Certified Nursing Assistant
Concordia Lutheran Ministries
11.2024 - 05.2025
Team Leader Manager
Panera Bread
01.2023 - 11.2024
Paralegal Specialist
United States Army
09.2021 - 11.2022
Associate of Applied Business - Dental Assisting
East Ohio College
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