Daniella Jacquez

• Processed incoming medical records requests.
• Scanned paper records into digital format.
• Updated patient files with new medical information as needed.
• Compiled discharge summaries for all discharged patients.
• Reviewed patient charts for accuracy and completeness.
• Managed patient appointments, referrals to specialties, and medical records.
• Prepared patient charts and medical records for upcoming appointments.
• Provided emotional support to family members during difficult times.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Answered patient call lights promptly and responded to requests appropriately.
• Documented patient care services by charting in designated areas.
• Performed vital sign assessments, such as taking blood pressure, temperature, and O2 stats.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Educated patients on self-care techniques that would help them maintain their independence.
• Used mobility devices to transport patients.
• Distributed drinking water and nourishment to residents.
• Assisted patients with shaving, bathing, and oral hygiene, and dressing to promote healthy habits and overall wellness.
• Helped residents walk with or without self-help devices.
• Assisted residents in preparing for activities and social programs.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

• Handled cash transactions accurately, balancing the register at the end of each shift.
• Handled sensitive information in a confidential manner.
• Greeted visitors, checked-in patients, and handled scheduling conflicts efficiently.
• Answered phone calls promptly and responded to messages in a timely manner.
• Ensured all forms were completed properly prior to patient discharge from ER.
• Collaborated with staff members to ensure efficient workflow in the emergency department.
• Provided customer service to patients by answering inquiries regarding their visit to the ER.
• Collected copayments at check-in and check-out desk utilizing proper cash handling techniques.
• Verified patient information and insurance coverage to ensure accuracy of records.
• Scanned documents into the electronic health record system accurately.

• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Reduced patient stress levels through effective communication and active listening skills.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, etc.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Observed patients under care conditions to help identify symptoms, responses to treatments, and progress with goals.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted patients with daily living activities, promoting independence and dignity.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Vital signs, ADLs charting, HIPAA.

Training to be a customer service representative With Social Security Administrative, Assisting callers with their social security needs. Lost or stolen card replacement, claims, change of address, Direct Deposits, Telephone etc.... providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• Promoted customer satisfaction by resolving problems with knowledgeable information with friendly customer service.
• De-escalated problematic customer concerns, maintaining calm and professional in stressful circumstances and effectively diffused tense situations.
• Set up and activated customer accounts.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Ordering supplies/ monitoring/ cleaning/ stocking supplies
• equipment monitoring (ordering/returning)
• Processing Invoices/ monitoring budget/ Updating Information in book of knowledge on all healthcare departments
• Scheduling appointments/ rearranging transportation
• Scheduling work schedules by managing 9 people a day for all 3 floors
• auditing temp logs & Glucose meter binders
• Assisting residents family members with their requests to the best of my knowledge , customer service, communication and organization skills, hippa.
• Sending monthly Censes to HME for proper billing.
• Answering call lights if no one is around to answer the,. making sure residents have their call lights where they can reach them and water for hydration.
• Computer skills, Relias.

• Unit assistant/CNA
• LEAD CNA Orientating new CNA, Assisted with wound care.
• Manage heavy residents volume including answering call lights on a timely matter.
• Assisting residents with completing ADLs (Showering, Toileting, Incontinent care, feeding, dressing, oral care) while maintaining residents safety. Documented residents care and progress notes (ADLs) in Matrix care. Making sure call lights are in place and ice water for hydration.
• Assessed residents needs and identified goals of care as a skilled cna. Encouraging residents priorities and developing a plan to meet residents needs and goals.
• Help residents by teaching proper, safe use of ambulation assistive devices, such as canes or walkers and wheelchairs.
• Assisted with residents mobility, including encouragement with transfers, ambulation, repositioning, and car mobility getting in and out of a vehicle, getting in and out of bed. On and off the toilet. Always reminding them to lock their wheelchairs or walkers with breaks.
• Equipment used on bed bound residents such as hoyer lift, sit to stand and shower bed lift.
• Assisted transportation involving going to events and activities , Medical appointments, grocery stores,salons, and barbershops.
• Stocking supplies and organizing residents rooms, cleaning wheelchairs and walkers equipment.
• restorative assisted with mobility and ambulation support needs such as identified goals of encouragement on feeding self and strengthening treatment priorities and developing a plan to meet residents needs.
• Computer skills, Relias

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Conducted routine checks on patient vitals, blood pressure, heart rate.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Observed and reported unusual symptoms and changes to the charge nurse on duty.
• Used mobility devices to transport patients.
• Helped residents walk with or without self-help devices.
• Distributed drinking water and nourishment to residents.
• Assisted residents in preparing for activities and social programs.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Supported non-ambulatory residents in range of motion exercises.
• Assisted unit coordinator with Maintained unit supplies and equipment for medical staff and patient care needs.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits , dressing, oral care, personal hygiene. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Answered signal lights, bells systems to determine resident needs.
• Conducted routine checks on patient vitals, blood pressure and heart rate.
• Observed and reported unusual symptoms and changes to charge nurse.
• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Used mobility devices to transport patients such as Hoyer lift and sit to stands.
• Assist residents walk with or without self-help devices.
• Distributed drinking water and nourishment to residents.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns by informing nurses on duty.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.