Aurora Garcia
San Antonio,Texas
Summary
Professional with solid foundation in management and team leadership. Skilled in strategic planning, operational efficiency, and driving performance outcomes. Strong focus on fostering collaboration, adapting to change, and delivering measurable results. Known for effective communication, problem-solving abilities, and commitment to organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Family Services Coordinator
Upbring Head Start Preschool
11.2021 - Current
- Responsible for providing direct support to the Family Engagement Advocates and ERSEA Specialist. As a Family Services Coordinator, I developed and maintained functional, supportive relationships with a variety of professionals.
- I served as an Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) Head Start Performance Standards internal subject matter expert.
- Plan and implement family support services and oversee the day-to-day responsibilities of the Family Services staff.
- Organize and facilitate biweekly group staff meetings with Family Engagement Advocates (FEA) and Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) Specialist.
- I review 10% of all client case files quarterly. I review family engagement advocates’ documentation monthly to validate those internal stakeholders are informed of children’s allergies, chronic health conditions or special needs to ensure medical documentation is received, and case conferences occur prior to entry.
ERSEA Specialist
Upbring Head Start Preschool
09.2020 - 11.2021
- Responsible for determining the eligibility of children and families, ensuring all family documentation is accurate and complete.
- Maintained a funded enrollment level and updated waitlist of eligible children for enrollment and analyzed enrollment data to inform planning process.
- Conducted daily, weekly, monthly, monitoring of data tracking system as it relates to ERSEA to ensure accuracy.
- Assume all duties and responsibilities in the absence of the Family Engagement Advocate.
- Maintained ERSEA records, including recruitment plans and required attendance action plans with Family Engagement Advocate.
- Led workshops for parents on developmental milestones and early childhood education practices.
- Coordinated community outreach programs to increase enrollment and awareness of services offered.
- Followed all company policies and procedures to deliver quality work.
Front End Supervisor
Ross
03.2017 - 10.2020
- Supervise a Team of 10 to 15 employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Monitored sales floor activities, addressing customer inquiries to improve satisfaction rates.
Parent Advocate
Family Service Association
01.2016 - 09.2020
- Responsible for providing high quality health, mental health, nutrition, and social services to Head Start children and their families.
- Provide parent engagement activities to Head Start families that support the Head Start Parent, Family, and Community Engagement Framework.
- Responsible for eligibility, recruitment, enrollment, and attendance.
- Completed all data entry into the database and provided clerical support to the program.
- Facilitated parent monthly meetings and partnered with community resources for diverse populations.
- Advocated for families, ensuring access to essential services and resources.
Teacher Assistant
Family Service Association
08.2009 - 01.2016
- Ensure the classroom is one in which children are safe and are aware of expectations, provided children with rules and maintained consistency.
- Build a positive relationship with children and their parents.
- Supported students with individual learning needs and behavioral challenges.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with Head Start standards and educational objectives.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
Head Start Teacher
Parent Child Inc.
02.2002 - 06.2009
- Responsible for delivering the classroom curriculum, in accordance with Head Start Program Performance Standards.
- Maintain supervision of children, within ratios always while building a positive relationship with students, positive communication, respect, and positive discipline and guidance.
- Developed individualized lesson plans to support diverse learning needs.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with families to promote student engagement and development.
- Monitored student progress and adjusted instructional techniques accordingly.
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Maintained accurate records of student attendance, performance data, and other relevant information for reporting purposes.
- Enhanced parent-teacher communication by maintaining open lines of communication via newsletters, teacher conferences, and conducting home visits.
- Promoted social-emotional development in students by incorporating character education lessons into daily curriculum.
- Increased student participation by implementing interactive and hands-on learning activities.
Education
Master of Arts - Education/Curriculum and Instruction
University of Phoenix
San Antonio, Texas11-2020
Bachelor of Science - Psychology
University of Phoenix
San Antonio, Texas04-2018
Certificate - 1 year certificate
San Antonio College
San Antonio, TX05-2004
Skills
- Teamwork and collaboration
- Multitasking
- Decision-making
- Community resources
- Eligibility determination
- Program enrollment
Certification
- CPR/First Aid Certified
- Family Service Credential
- Family Service Credential Trainer
- Hearing & Vision Certified
Timeline
Family Services Coordinator
Upbring Head Start Preschool
11.2021 - Current
ERSEA Specialist
Upbring Head Start Preschool
09.2020 - 11.2021
Front End Supervisor
Ross
03.2017 - 10.2020
Parent Advocate
Family Service Association
01.2016 - 09.2020
Teacher Assistant
Family Service Association
08.2009 - 01.2016
Head Start Teacher
Parent Child Inc.
02.2002 - 06.2009
Bachelor of Science - Psychology
University of Phoenix
Master of Arts - Education/Curriculum and Instruction
University of Phoenix
Certificate - 1 year certificate
San Antonio College
References
Available upon request