Aurora Garcia

• Trained and supported receptionists in delivering outstanding customer service experiences.
• Developed and implemented processes for tracking client interactions and data entry accuracy.
• Trained new hires on company policies, procedures, and software applications.
• Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.

Analyzed call volume trends to identify areas of improvement in customer service delivery.

• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
• Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
• Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
• Maintained reception area cleanliness and tidiness.
• Managed the distribution of incoming mail, faxes, and packages.
• Assisted with administrative tasks such as data entry into company databases.
• Created spreadsheets to track customer information such as contact details and preferences.
• Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
• Coordinated meetings between internal departments and external partners and clients.
• Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.

• Perform pre-exam testing such as OCT / Humphrey visual field
• Provided guidance and support to receptionists in order to ensure a high level of customer service.
• Developed and implemented processes for tracking client interactions and data entry accuracy.
• Trained new hires on company policies, procedures, and software applications.
• Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.

Analyzed call volume trends to identify areas of improvement in customer service delivery.

• Perform pre-exam testing such as OCT / Humphrey visual field
• Provided guidance and support to receptionists in order to ensure a high level of customer service.
• Developed and implemented processes for tracking client interactions and data entry accuracy.
• Trained new hires on company policies, procedures, and software applications.
• Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers.

Analyzed call volume trends to identify areas of improvement in customer service delivery.