Aurora Hernandez
Austin
Summary
Dynamic professional with extensive experience in customer service and insurance verification. Proven ability to ensure HIPAA compliance while managing sensitive information and delivering exceptional customer satisfaction. Recognized for maintaining professionalism under pressure and achieving timely insurance verifications with meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Shipley's Donuts
05.2024 - 03.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Insurance Verification Specialist
Orthopedic Specialists of Austin
01.2019 - 01.2021
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Insurance Verification Specialist
Snyder Dermatology
06.2014 - 06.2016
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certified Medical Assistant -
Southern Careers of Austin
Austin ,TexasSkills
- Displayed excellent customer service and satisfaction
- Thrived for reliability, punctuality and professionalism
- HIPAA compliance to ensure patient confidentiality
- Communication and interpersonal skills
- Timely insurance verification with attention to detail
- Remained professional during patient communication
Languages
Spanish
Professional Working
Timeline
Customer Service Cashier
Shipley's Donuts
05.2024 - 03.2025
Insurance Verification Specialist
Orthopedic Specialists of Austin
01.2019 - 01.2021
Insurance Verification Specialist
Snyder Dermatology
06.2014 - 06.2016
Certified Medical Assistant -
Southern Careers of Austin
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