Aurora Knickerbocker
Summary
Professional and prepared customer service specialist with strong focus on team collaboration and achieving results. Adept at handling customer inquiries, resolving issues efficiently, and ensuring positive experience. Known for reliability, adaptability, and excellent communication skills, ensuring seamless interactions in dynamic environment. Proven ability to contribute to team success and meet organizational goals.
Overview
4
4
years of professional experience
Work History
Financial Customer Associate
FIDELITY INVESTMENTS
09.2022 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assist participants with a wide range of retirement accounts (401k, 401a, 403b, 457b) efficiently over the phone
- Consistently exceed KPIs on a monthly and quarterly basis
- Aid my team with resources and resolutions for questions that may arise
- Provide assistance with retirement plans on an educational and transactional basis
Animal Care/Cashier
Friendly Pets
10.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
New Hampshire Highschool
Skills
- Objective-oriented
- Analytical reasoning
- Customer service
- Problem resolution
- Telecommunications support expertise
- Conflict resolution
- Call center operations
- Professional call handling
- Expert problem-solving abilities utilizing research capabilities and creative thinking
Languages
English
Native or Bilingual
Timeline
Financial Customer Associate
FIDELITY INVESTMENTS
09.2022 - Current
Animal Care/Cashier
Friendly Pets
10.2021 - 09.2022
New Hampshire Highschool
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