Aurora Logan
Topeka,KS
Summary
Hardworking attendant proficient and offering several years' experience in industry. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.
Enthusiastic professional proficient through a career spent working with in various situations within business environments. Looking for a Compliance Specialist position that will bring continued success to an exemplary organization.
Overview
12
12
years of professional experience
Work History
Attendant
Apex
Topeka, KS
05.2024 - Current
- Assisted customers with inquiries and provided exceptional service.
- Ensured cleanliness and organization of public areas and facilities, enhancing customer experience.
- Performed regular inspections to verify safety and compliance standards, contributing to a secure environment.
- Ensured product availability by efficiently stocking shelves. with merchandise to maintain product availability.
- Organized inventory in backroom for efficient retrieval and restocking.
- Operated stock management systems for accurate inventory tracking.
- Broke down and discarded empty packaging and boxes after stocking products.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Implemented stock rotation from older to newer product to maintain quality control and minimize waste.
- Processed purchase orders using inventory management software.
- Managed cash handling procedures to ensure accuracy and security.
- Conducted regular audits of cash drawers to verify balances.
- Loaded and unloaded shipments from delivery trucks to ensure timely processing., ensuring safe handling of products.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Residential group home tech
love group home
Topeka, KS
01.2021 - 04.2024
- Assisted residents with daily living activities and personal care needs.
- Administered medications according to established guidelines and schedules.
- Administered medications according to prescribed schedules for resident care.
- Monitored resident reactions to medications, reporting changes to nursing staff for timely interventions.
- Maintained accurate medication records and documentation, ensuring regulatory compliance and supporting quality care.
- Educated residents and families on medication purposes and potential side effects to enhance understanding and adherence.
- Collaborated with healthcare team members to ensure comprehensive resident care.
- Monitored resident behavior and reported any concerns to the supervisor.
- Maintained a clean and safe environment for all residents.
- Implemented safety protocols for medication storage and handling within the facility.
- Picked up clients from specific locations to transport and drop off at destinations.
- Maintained accurate logs of daily mileage and gas consumption to support operational efficiency.
Customer Service Representative
Young Williams
Topeka, KS
12.2018 - 01.2021
- Assisted customers with inquiries and product information, enhancing customer satisfaction.
- Resolved customer complaints efficiently and professionally.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled multiple communication channels, ensuring timely responses and effective communication.
- Utilized CRM software to track customer issues and follow-ups.
- Maintained accurate records of customer interactions and transactions to support service continuity.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured excellent customer service while working from home, contributing to team goals.
- Having Knowledge of Child support cases.
- Processing Payments and a call center for Child support.
- Working with systems kacses y trak.
House Keeper
Merry's Maid
Topeka, KS
01.2016 - 11.2018
- Clean residential homes for clients.
- Cleaned and sanitized various surfaces in residential homes.
- Assisted clients with special requests for personalized cleaning services.
- Ensured high-quality cleaning by focusing on every detail of the task. and face paced work environment.
- Exhibiting a high level of trust, honesty and integrity.
- Organized cleaning supplies and maintained inventory levels efficiently.
- Followed safety protocols while using cleaning chemicals and equipment.
- Communicated effectively with team members to coordinate schedules.
Administrative Assistant
Security Transport
Topeka, KS
01.2015 - 01.2016
- Executed administrative tasks that facilitated smooth office operations.
- Managed daily communication between departments to streamline operations.
- Coordinated scheduling for team meetings and external appointments.
- Managed incoming calls and routed inquiries to appropriate personnel for timely response.
- Streamlined filing systems to ensure secure and organized access to confidential documents.
- Supported inventory tracking and supply ordering processes efficiently.
- Data entry which included transport processors, transport route, and mandatory stops.
- Mapped transport routes using Google Maps, looking for construction or road obstructions.
- Organized accommodations for drivers providing transportation for foster children and prisoners across state.
- Arranged stays for prisoners from jail to jail.
Customer service representative /Team Lead
Alorica
Topeka, KS
01.2014 - 01.2015
- Resolved escalated customer complaints, enhancing overall customer satisfaction.
- Handled complex customer inquiries and escalated issues effectively.
- Deescalated high-stress situations to ensure customer satisfaction.
- Interacted with customers via phone, email, online chat, and social media to address inquiries and concerns effectively.
- Maintains and updates customer information as necessary.
- Guided and supported Customer Service Representatives daily, fostering a collaborative team environment.
Education
High School -
Topeka High School
Topeka, KS 08.2009 - 01/2013
Some College (No Degree) - Human Services
Rasmussen
Topeka, KSSome College (No Degree) - Business Management
Rasmussen University
Topeka, KSSkills
- Written and Verbal Communication
- Attention to Detail
- Time Management and Adaptability
- Excellent Organizational Skills
- Customer service
- Inventory management
- Safety compliance
- Policy writing
- Regulatory compliance
- Risk assessment
- Customer relationship management
- Record keeping
- Effective communication
- Problem solving
- Time management
- Paperless environments
- Compliance monitoring
- Documentation review
Timeline
Attendant
Apex
05.2024 - Current
Residential group home tech
love group home
01.2021 - 04.2024
Customer Service Representative
Young Williams
12.2018 - 01.2021
House Keeper
Merry's Maid
01.2016 - 11.2018
Administrative Assistant
Security Transport
01.2015 - 01.2016
Customer service representative /Team Lead
Alorica
01.2014 - 01.2015
High School -
Topeka High School
08.2009 - 01/2013
Some College (No Degree) - Human Services
Rasmussen
Some College (No Degree) - Business Management
Rasmussen University