Aurora Olena
Hope Mills,NC
Summary
Dynamic customer service professional with a proven track record at Manna Church, excelling in conflict resolution and emotional intelligence. Adept at enhancing customer satisfaction through personalized support and effective problem-solving. Committed to maintaining high standards of service and fostering positive relationships, ensuring a welcoming environment for all.
Eager, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
After-School Care Provider
Freedom Christian Academy
Fayetteville, NC
10.2025 - Current
- Communicated regularly with parents to provide updates on children's progress and well-being.
- Maintained accurate attendance records and daily logs of children's activities and incidents.
- Collaborated with other staff members to create a positive and inclusive environment.
Customer Service Representative
Manna Church
Fayetteville, NC
05.2023 - 02.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Childcare Assistant
Manna Church
Fayetteville, NC
11.2019 - 03.2022
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Observed and monitored the safety of all children in care.
- Ensured compliance with relevant legislation, standards and regulations.
- Responded promptly to incidents or emergencies according to established protocols.
- Provided guidance on social interaction among peers within the group setting.
- Supported the development of individual plans based on the interests and abilities of each child.
Education
GED -
QuiverFull Home School
Hope Mills, NC05-2020
Skills
- Customer service
- Conflict resolution
- Communication skills
- Attention to detail
- Problem solving
- Emotional intelligence
- Multitasking and organization
- Computer proficiency
- De-escalation techniques
Timeline
After-School Care Provider
Freedom Christian Academy
10.2025 - Current
Customer Service Representative
Manna Church
05.2023 - 02.2025
Childcare Assistant
Manna Church
11.2019 - 03.2022
GED -
QuiverFull Home School
Education and Training
other