AURORA OLMOS
Summary
Dedicated and detail-oriented Customer Support and Administrative Specialist with over 5 years of remote experience in data entry, claims processing, and customer engagement. Highly skilled at managing confidential information, ensuring accuracy in documentation, and delivering professional client support in fast-paced environments. Recognized for adaptability, efficiency, and strong communication skills that help improve customer satisfaction and workflow efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Associate
US Tech Solutions
09.2024 - 04.2025
- Processed and maintained eligibility data for benefits and claims with 99% accuracy.
- Handled inbound customer inquiries, resolved issues, and ensured prompt escalation when needed.
- Maintained data integrity through reconciliation reports and regular client communication.
- Updated customer accounts and prepared weekly reports to ensure procedural compliance.
- Contributed to continuous improvement by recommending workflow and documentation enhancements.
QA/QC Specialist
TEKsystems
05.2023 - 10.2023
- Conducted quality audits to ensure compliance with claims policies and federal standards.
- Resolved claim discrepancies through effective communication with clients and leadership.
- Maintained accurate claim records and contributed to training materials for new hires.
- Enhanced data accuracy through meticulous verification and system audits.
Claims Specialist
Randstad Agency
12.2021 - 03.2023
- Managed high-volume unemployment claims while ensuring full compliance with state guidelines.
- Collaborated with multiple departments to resolve disputes and verify eligibility.
- Documented all claimant communications and improved claim resolution time by 20%.
- Provided empathetic and professional customer service, strengthening client trust.
Customer Service Representative
Valor Global
06.2020 - 06.2021
- Delivered top-tier virtual support, handling 50+ calls per day with efficiency and empathy.
- Scheduled appointments and followed up with clients to ensure issue resolution.
- Maintained comprehensive records of customer interactions, ensuring smooth handoffs between departments.
Customer Service Representative
Lindsay Wellness Center
Lindsay
10.2018 - 05.2020
- Managed front-desk operations, processed memberships, and handled billing inquiries.
- Cross-trained in multiple departments to provide administrative and client support.
- Achieved a 25% increase in membership sign-ups through effective communication and empathy.
Administrative Assistant
Tulare WORKS
Lindsay
12.2016 - 09.2018
- Provided clerical support to case managers and department staff, answering 70+ calls daily.
- Processed applications, scanned confidential documents, and ensured data accuracy in digital systems.
- Assisted clients with service inquiries, improving satisfaction through clear communication and follow-up.
Education
High School Diploma -
Tulare High School
Skills
- Data entry and record management
- Claims and eligibility processing
- Customer service and client relations
- Quality assurance and control auditing
- Administrative support and scheduling
- Microsoft Office and Google Suite proficiency
- CRM tools expertise
- HIPAA and patient privacy compliance
- Problem-solving and multitasking
- Remote collaboration skills
Certification
- Administrative Assistant Certificate
- Data Entry and Customer Relations Training (Internal)
Timeline
Customer Support Associate
US Tech Solutions
09.2024 - 04.2025
QA/QC Specialist
TEKsystems
05.2023 - 10.2023
Claims Specialist
Randstad Agency
12.2021 - 03.2023
Customer Service Representative
Valor Global
06.2020 - 06.2021
Customer Service Representative
Lindsay Wellness Center
10.2018 - 05.2020
Administrative Assistant
Tulare WORKS
12.2016 - 09.2018
High School Diploma -
Tulare High School