Aurora Pruneda
Palestine,TX
Summary
At Prosperity Bank, excelled in managing high-volume transactions with precision, enhancing customer satisfaction through professionalism and effective money handling. Demonstrated great knowledge in banking software and customer relationship development, significantly optimizing sales opportunities. Achieved cash drawer accuracy, showcasing stress tolerance and attention to detail.
Dedicated Fast Food Worker experienced in preparing food and serving customers in fast-paced environments. Skilled at managing high-volume sales without error. Trained in safe food-handling and good cleaning practices.
Overview
4
4
years of professional experience
Work History
Bank Teller
Prosperity Bank
Palestine, TX
03.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Fast Food Worker
Whataburger
Palestine
08.2020 - 03.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2023
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Banking Software Familiarity
- Listening and Comprehension
- Sales and Cross-Selling
Timeline
Bank Teller
Prosperity Bank
03.2024 - Current
Fast Food Worker
Whataburger
08.2020 - 03.2024
High School Diploma -
Penn Foster Career School