Aurora Prutsman Renojo
Avondale,LA
Summary
Enthusiastic, pleasant and responsible retail associate with over 10 years of experience seeking a position with a growing organization to utilize my current skills while providing valuable service to my employer and excellent service to customers and clients.
Overview
13
13
years of professional experience
Work History
Barista Shift Supervisor
French Press Coffeehouse
07.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Retail Sales Associate/Inbound Team Member
Target
04.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Coordinated with fellow team members to unload trucks quickly while maintaining attention to detail for accurate order fulfillment.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Salesperson
Journeys Shoes
11.2017 - 03.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized back room merchandise, helped with shipment 3 days a week.
Floral Designer
Safeway/Albertsons
10.2016 - 10.2017
- Confer with clients regarding desired type of arrangement and pricing
- Responsible for coordinating dates, times and places of delivery
- Design arrangements according to client's requirements, utilizing knowledge of design and properties of materials, select appropriate standard design patterns
- Maintain plants in stock including cut, condition, and clean flowers and foliage for storage
- Gift wrap and configure pricing of completed arrangements while maintaining appropriate profit margins for organization
- Created signage and maintain inventory
- Responsible for retail service duties, balance financial records, serving customers, answering telephones, selling giftware items and accepting payment
- Perform general cleaning duties in the store to ensure the shop is clean and tidy
- Unpack stock
- Floral portfolio available upon request
Retail Clerk
Ketchikan Mining Company
06.2013 - 09.2017
- Provide excellent customer service
- Assist customers and managed customer inquiries and complaints
- Cash handling
- Merchandising, i.e., T-shirt displays, restock product
- Organize and provide directions to tourists from visiting cruise ships
- Responsible for opening and closing store
- Process change orders
- Daily deposits
Starbucks Barista
Safeway/Albertsons
05.2016 - 10.2016
- Prepare and serve hot or cold beverages, coffee, espresso drinks, blended coffees, and teas
- Provide customers with product details regarding coffee blends and preparation descriptions
- Cash handling including cash, credit cards, vouchers, or automatic debits
- Clean or sanitize work areas, utensils, or equipment
- Store merchandising and displays
- Food handlers card available
Cashier
Safeway/Albertsons
09.2015 - 05.2016
- Cash handling including cash, credit cards, vouchers, or automatic debits
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, i.e., mopping floors and emptying trash cans
- Bag groceries for customers, help them to car if needed
Territory Sales Lead
Anderson Merchandisers
02.2013 - 01.2014
- Placed books, movies, and CDs on the sales floor for retail
- Worked with Walmart Manager and associates to coordinate displays
- Utilized DASH Management software
- Participated in weekly conference calls and meetings
- Worked with Microsoft computers and tablets in the store
Courtesy/Bagger
Alaskan and Proud Market
06.2012 - 09.2012
- Pack customer purchases in bags or cartons
- Responsible for clean work area and check stands
- Stocked shelves with product
- Interacted with locals and tourists in the busy summer season
Education
High School -
Ketchikan High School
Ketchikan, AK05.2013
Skills
- Knowledge of computers and electronics
- Microsoft Software Programs
- Cougar Mountain Retail Software
- Retail Pro Software
- Bookkeeping
- Account management
- Problem evaluation
- Time management
- Prioritizing skills
- Customer service
- Equipment safety
- Food safety requirements
- Loss prevention
- Constructive criticism
- Verbal communication
- Written communication
Timeline
Barista Shift Supervisor
French Press Coffeehouse
07.2023 - Current
Retail Sales Associate/Inbound Team Member
Target
04.2019 - Current
Salesperson
Journeys Shoes
11.2017 - 03.2019
Floral Designer
Safeway/Albertsons
10.2016 - 10.2017
Starbucks Barista
Safeway/Albertsons
05.2016 - 10.2016
Cashier
Safeway/Albertsons
09.2015 - 05.2016
Retail Clerk
Ketchikan Mining Company
06.2013 - 09.2017
Territory Sales Lead
Anderson Merchandisers
02.2013 - 01.2014
Courtesy/Bagger
Alaskan and Proud Market
06.2012 - 09.2012
High School -
Ketchikan High School
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