Aurora Reyes
North Potomac,Maryland
Summary
Dynamic former Senior Realty Specialist/ Management Analyst at the Justice Department - Bureau of ATF, recognized for enhancing customer satisfaction through expert problem-solving and effective collaboration.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
30
30
years of professional experience
Work History
Retired - Federal Employee
Justice Department - Bureau of ATF
07.1992 - 09.2022
- Adhered to all ATF policies and procedures to deliver quality work.
- Worked effectively in fast-paced environments.
- Formulated accurate budget projections, rent reconciliations and rent payments for all ATF leased buildings.
- Implemented and coordinated nationwide real property management program.
- Developed annual forecasts of real property management program requirements.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Assisted in developing strategic plan that aligned with long-term ATF goals.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
- Flexible and adaptable
Timeline
Retired - Federal Employee
Justice Department - Bureau of ATF
07.1992 - 09.2022
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