Deborah Shaut-Williams

• Proven ability to maintain a household, run errands, open a creative flower shop, caregiver to disabled son, and help raise my granddaughter.

• Balanced competing priorities and resource constraints to ensure timely completion of all assigned tasks, maintaining a high level of performance under pressure.
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Restructured procedures through coordination with compliance director to create and execute projects.
• Enhanced overall productivity by identifying process bottlenecks and recommending innovative solutions for resolution.
• Provided training to team members on new processes or tools, promoting a culture of continuous learning within the organization.
• Facilitated strong relationships with stakeholders including clients, vendors, and team members to promote collaboration and teamwork.
• Assisted in the development of annual budgets, ensuring accurate forecasting and resource allocation.
• Validated results and performed quality assurance to assess accuracy of data.
• Evaluated vendor proposals for goods/services procurement, ensuring alignment with project requirements while maximizing cost savings opportunities.
• Implemented performance metrics to track program effectiveness, enabling continuous improvement efforts.
• Improved program efficiency by streamlining processes and implementing automation tools.
• Created and optimized records management strategies to coordinate and protect information.
• Ensured successful delivery of critical projects by closely monitoring timelines, budgets, resources, and stakeholder expectations.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to develop and implement creative solutions to complex problems.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Gained extensive knowledge in data entry, analysis and reporting.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Interacted with customers by phone, email, or in-person to provide information.
• Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
• Assisted with onboarding of new employees.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Issued invoices and followed up on outstanding payments to remind clients to pay on time.
• Processed incoming and outgoing mail and packages according to established procedures.
• Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Coordinated travel arrangements for staff members.
• Booked and prepared meeting rooms, making arrangements for availability of refreshments.
• Increased efficiency by streamlining filing systems and organizing important documents.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
• Compiled and analyzed data to produce reports.
• Purchased and maintained office supplies.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Utilized office management software to record and track customer information.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.

Worked in several different areas for the U.S. Army.

Acquired the following skills

• Assisted in developing operational procedures that positively impacted overall customer satisfaction ratings.
• Responded proactively and positively to rapid change.
• Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
• Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
• Delivered prompt service to prioritize customer needs.
• Cross-trained and backed up other customer service managers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Streamlined communication channels for improved customer experience and faster response times.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Provided primary customer support to internal and external customers.
• Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Followed up with customers about resolved issues to maintain high standards of customer service.h
• Developed and updated databases to handle customer data.
• Trained new personnel regarding company operations, policies and services.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Trained staff on operating procedures and company services.