Aurora Reyes
Chicago,USA
Summary
Results-driven professional specializing in customer service and inventory management. Successfully increased customer satisfaction by implementing strategic communication and upselling methods. Experienced in guiding cross-functional teams to optimize operations and achieve sales goals.
Overview
17
17
years of professional experience
Work History
Administrative Assistant Manager
D-Tax Experts
Chicago, USA
10.2024 - Current
- Served as primary client contact, ensuring efficient experiences and resolution of inquiries.
- Maintained precise records for tax filings, contributing to compliance and operational integrity.
- Coordinated scheduling for tax professionals, confirming appointments to optimize workflow.
- Directed incoming phone inquiries, assisting callers with general tax questions effectively.
- Handled communications and processed mail while keeping client files organized and updated.
- Established strong client relationships by promptly addressing concerns and providing assistance.
- Protected confidentiality of sensitive financial data through meticulous file organization.
- Acquired understanding of tax terminology to enhance support for clients and the tax team.
Personal Celebrity Event Coordinator
DOTD (Days of The Dead Convention)
Rosemont, USA
11.2021 - Current
- Verified attendee credentials to ensure organized event entry and smooth check-in process.
- Coordinated VIP-level assistance for celebrities, addressing needs during meet-and-greets and photo sessions.
- Streamlined fan interactions to enhance experience while preventing overcrowding.
- Troubleshot on-site challenges in collaboration with event organizers to maintain positive atmosphere.
- Collaborated with security teams to enforce event policies and ensure safety for all attendees.
Manager
Wild Fork Foods
Chicago, USA
01.2020 - 09.2024
- Supervised daily store operations to optimize product management and customer service efficiency.
- Managed cash registers, processed transactions, and ensured compliance with financial accuracy policies.
- Oversaw inventory management, including stock ordering, pricing, and merchandise display standards.
- Developed operational procedures to enhance store efficiency and maintain cleanliness and organization.
- Maintained weekly employee schedules to ensure appropriate staffing levels and workflow efficiency.
- Cultivated strong customer relationships through proactive communication via phone, email, and in-store interactions.
- Trained team members on company policies, sales techniques, and customer service best practices.
- Monitored new product launches and industry trends to maximize sales opportunities.
Automotive Sales Consultant
Ziegler
Chicago, USA
11.2018 - 01.2020
- Consistently achieved minimum monthly sales target of 10 vehicles, surpassing dealership expectations.
- Conducted detailed product presentations, enhancing customer understanding of vehicle features and safety enhancements.
- Cultivated long-term customer relationships, following up post-sale to ensure satisfaction and generate referrals.
- Guided customers through automotive financing options, streamlining loan applications and leasing agreements.
- Analyzed market trends to identify best-selling models, refining sales strategies accordingly.
- Optimized showroom vehicle placement, enhancing visual appeal to attract potential buyers.
- Recognized for exceptional customer service, resulting in increased customer retention and repeat business.
- Contributed to dealership promotions, supporting special sales events and marketing initiatives.
Store Manager
Green Smoke and Vape Accessories
Chicago, USA
08.2013 - 02.2018
- Assisted customers with product choices while delivering outstanding service and resolving concerns efficiently.
- Earned promotion to store manager within one year by demonstrating effective leadership and operational excellence.
- Directed daily operations, managing cash flow, supplier relationships, and maintaining inventory accuracy.
- Upheld store standards through systematic stocking practices, product rotation, and eye-catching merchandising.
- Formulated sales strategies that drove revenue increases and strengthened customer retention efforts.
Front Of House Supervisor
Graziano's
Champaign, USA
06.2009 - 07.2013
- Supervised daily front-of-house operations, ensuring exceptional guest experiences and operational efficiency.
- Led and trained a team of 10+ servers, bartenders, and hosts to foster teamwork and hospitality excellence.
- Coordinated with kitchen and management teams for timely delivery of high-quality Italian cuisine during peak hours.
- Implemented strict health and safety standards, ensuring guest and staff safety in compliance with local regulations.
- Oversaw reservation systems and optimized seating arrangements to minimize wait times during peak dining periods.
- Provided leadership during busy shifts, resolving guest concerns and addressing service-related issues professionally.
- Monitored dining room ambiance, adjusting elements to enhance the guest experience while maintaining decor.
- Maintained inventory of front-of-house supplies, ordering as needed for smooth operational flow.
Education
Some College (No Degree) - Basic Requisite Subjects, General English, Biology Medical Terminology
Wilbur Wright College
4300 N. Narragansett AvenueSkills
- Leadership in teams
- Client engagement
- Time management
- Event coordination
- Inventory control
- Service excellence
- Sales tactics
- Product knowledge
- Cash operations
- Training facilitation
- Effective communication
- Rack restocking
- Solution finding
- Upsell methods
- Planning strategically
- Analyzing markets
- Managing products
- Ticketing and pricing
- Assessing customer needs
- Detail orientation
Timeline
Administrative Assistant Manager
D-Tax Experts
10.2024 - Current
Personal Celebrity Event Coordinator
DOTD (Days of The Dead Convention)
11.2021 - Current
Manager
Wild Fork Foods
01.2020 - 09.2024
Automotive Sales Consultant
Ziegler
11.2018 - 01.2020
Store Manager
Green Smoke and Vape Accessories
08.2013 - 02.2018
Front Of House Supervisor
Graziano's
06.2009 - 07.2013
Some College (No Degree) - Basic Requisite Subjects, General English, Biology Medical Terminology
Wilbur Wright College