SHELLY ACOSTA
Morgan City
Summary
Professional with focus on retail management, prepared to drive team success and deliver results. Skilled in customer service, inventory management, and sales strategies. Strong collaborator who adapts to changing needs, ensuring reliability and consistency. Known for effective leadership, problem-solving abilities, and fostering positive work environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Roses Express
Morgan City
05.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Sales Clerk
Roses Express
Morgan City
08.2023 - 05.2024
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to loss prevention efforts by monitoring the sales floor for suspicious activity and following proper protocols.
- Supported special promotions by setting up eye-catching displays, drawing attention to featured products.
- Provided efficient checkout services for a smooth customer experience, minimizing wait times.
- Maintained a clean and organized store environment, ensuring optimal shopping conditions for customers.
- Managed cash register accurately while processing transactions swiftly but carefully.
- Trained new team members on store procedures and best practices, fostering a collaborative work environment.
- Greeted customers and provided outstanding customer service.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bakery Clerk
Rouses Supermarket
Morgan City
08.2020 - 11.2022
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
- Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
- Maintained detailed records of sales and inventory levels, aiding in accurate forecasting and ordering.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Deli Clerk
Rouses Supermarket
Morgan City
03.2016 - 06.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Conducted inventory checks regularly, ensuring consistent availability of popular deli items.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Accurately operated cash register to process customer payments.
Education
Not Finished - Business Administration
Louisiana Technical College
Morgan City, LA12.2002
High School Diploma -
Morgan City High School
Morgan City, LA05.2000
Skills
- Customer support excellence
- Cash handling expertise
- Leadership in teams
- Effective decision-making
- Analytical problem-solving
- Efficient time management
- Client relations expertise
- Training and development of staff
- Supervision of employees
- Scheduling for staff efficiency
- Management of retail operations
- Project execution capabilities
- Strategic planning skills
- Flexibility and adaptability in work environments
- Compliance with workplace safety standards
- Sales of products and services
- Monitoring sales performance
- Resolution of problems effectively
- Multitasking proficiency
- Organizational capabilities
- Active listening skills
- Courteous professionalism
- Punctuality and reliability
- Operation of POS systems
- Setup of displays
- Loss prevention in retail settings
- Strong communication abilities
- Collaboration within teams
- Assurance of quality standards
References
References Available Upon Request
Timeline
Assistant Manager
Roses Express
05.2024 - 03.2025
Retail Sales Clerk
Roses Express
08.2023 - 05.2024
Bakery Clerk
Rouses Supermarket
08.2020 - 11.2022
Deli Clerk
Rouses Supermarket
03.2016 - 06.2019
Not Finished - Business Administration
Louisiana Technical College
High School Diploma -
Morgan City High School