Linda Henderson
Glenrock,WY
Summary
Dynamic Assistant Manager at Murdoch's Ranch and Home, recognized for enhancing customer satisfaction through effective conflict resolution and exceptional team leadership. Proven track record in financial transactions management and staff development, driving operational excellence and fostering a collaborative environment that boosts morale and achieves sales goals.
Overview
1
1
Certification
Work History
Assistant Manager
Murdoch's Ranch and Home
- Oversaw daily operations to meet established performance, quality, and service expectations.
- Ensured a clean, safe, and organized store environment for optimal customer experience.
- Cultivated strong working relationships with staff, enhancing team morale.
- Tracked cash intake and deposit records, increasing financial accuracy and minimizing errors.
- Addressed customer complaints swiftly to boost satisfaction ratings.
- Delivered personalized assistance to customers while maintaining awareness of market trends.
- Performed regular inventory assessments to ensure accurate stock levels and plan accordingly.
- Guided junior staff in professional growth through mentorship and support.
Education
Kelly Walsh
Casper, WYSkills
- Customer support excellence
- Financial transactions management
- Leadership and team motivation
- Effective decision-making skills
- Problem-solving techniques
- Client relationship management
- Training and staff development
- Goal achievement strategies
- Conflict resolution expertise
- Retail operations oversight
- Scheduling and hiring processes
- Sales strategy implementation
- Organizational multitasking skills
- Collaborative teamwork abilities
- Strategic adaptability in planning
- Communication proficiency (verbal and written)
- Safety compliance in the workplace
Certification
Equine PEMF, Equine sports massage, Digital thermal imaging, Muscle taping, Equine raindrop therapy and Animal science.
Timeline
Assistant Manager
Murdoch's Ranch and Home
Kelly Walsh
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