Aurora Ruiz
Naples,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Omni and Operation Manager
Macy's Department Store
Naples, FL
05.2014 - 01.2024
- Drive sales and profit results by leading and developing strategies and planning and executing workload on the following: product movement logistics, fulfillment, At your Service, and back of house activities.
- Drive Customer Experience KPI, such as Omni Customer Experience score and Omni demand metrics. Monitor merchandise flow, incoming receipts and reverse logistics activities to accurately plan staffing and schedules.
- Drive leadership to ensure back of house standards are maintained. - Execute the inventory management strategy in collaboration with Supply Chain to support end of year inventory process.
- Foster an environment of safety and support MBA in risk and safety program. - Support Asset Protection initiatives from audit to merchandise protection standards.
- Train and develop Costumer Experience Manager and hourly colleagues on merchandise placement execution and style.
Sales and Merchandise Team Leader
American Eagle Outfitters, Inc
Naples, FL
04.2018 - 06.2021
- Drive Results by by maximizing overall store productivity and building guest loyalty through a best-in-class guest experience.
- Innovative business decisions in order to achieve store financial goals,
- Recruiting, hiring and retaining a high-performing team.
- Ensure that the store consistently maintains AEO Brand Visual Standards by owning all visual and merchandising processes.
Education
Associate of Arts - Business Administration And Management
Keiser University
Naples, FL05-2024
Skills
- Workforce Management
- Operations Management
- Performance Management
- Staff Development and Cross-Functional Teamwork
- Strategic Planning
- Business acumen
Accomplishments
- Top 3 Operations Score Card in South East Region and Top 5 in the Company for 2022.
- Outstanding Sales Performance for 2021.
- Best Sales Supervisor for 2016.
Certification
- Computer Repair 2000
Languages
Spanish
Native/ Bilingual
Timeline
Sales and Merchandise Team Leader
American Eagle Outfitters, Inc
04.2018 - 06.2021
Omni and Operation Manager
Macy's Department Store
05.2014 - 01.2024
Associate of Arts - Business Administration And Management
Keiser University