Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Mclean

Fort Worth,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments with over 6 years of management experience in big box between Dillard's and Macy's.

Overview

3
3
years of professional experience

Work History

Operations & OMNI Manager

Macy's
Arlington, TX
02.2024 - Current
  • Managed all inbound and outbound processes for efficiency and to meet deadlines.
  • Monitored budgets and expenditures to ensure cost-effectiveness, while maintaining quality standards.
  • Collaborated with other departments, partners, and stores, ensuring compliance with all applicable laws, regulations, and industry standards.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Lead store inventories and processes, along with all reverse logistics in the total store.

Manager of Sales and Customer Service

Macy's
Arlington, TX
08.2021 - 02.2024
  • Managed a team of 30+ direct employees along with multiple vendor partners.
  • Increased sales in the total beauty department, 30% of the total stores' business, by half a million dollars in 2023.
  • Resolved conflicts between employees and vendor partners by providing guidance on company policies and procedures.
  • Coached and developed colleagues to exceed performance and into elevated roles.
  • Monitored KPIs to evaluate performance and identify areas for growth and improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
07-2009

Skills

  • Policy Implementation
  • Performance Management
  • Workforce Management
  • Strong communication
  • Operations Management
  • Strategic Planning
  • Schedule Preparation
  • Performance Evaluations
  • Staff Training and Development
  • Sales management
  • Budget Control
  • Team Leadership

Timeline

Operations & OMNI Manager

Macy's
02.2024 - Current

Manager of Sales and Customer Service

Macy's
08.2021 - 02.2024

High School Diploma -

Coconut Creek High School

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Cynthia Mclean