Juan correa
Naples
Summary
Results-driven Operations Manager with a proven track record in enhancing guest experiences and optimizing team performance through effective training and logistics coordination.
Dedicated operations professional with extensive experience in team leadership and customer service. Skilled in problem-solving and staff training, contributing to high satisfaction rates and operational efficiency in event services.
Overview
34
34
years of professional experience
1
1
Language
Work History
Operations Manager
Crest Hollow Country Club
Woodbury, NY
01.2021 - 04.2025
- Supervised daily operations of dining and event services to ensure exceptional guest experiences.
- Coordinated logistics for large events, aligning resources with client specifications and timelines.
- Resolved guest complaints effectively, maintaining high satisfaction rates and fostering repeat business.
- Minimized complaints through proactive issue resolution and consistent follow-up with guests.
- Trained and mentored junior staff, enhancing team efficiency and service quality.
- Collaborated with management to develop training programs for new hires focused on customer service excellence.
- Conducted performance evaluations, providing feedback to enhance staff skills and morale.
- Scheduled staff shifts to ensure adequate coverage and productivity. for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
Operations Manager
The Carltun
East Meadow, NY
01.2017 - 01.2021
- Managing caterer events (social and corporate)
- Assisting at the Havana cigar lounge.
- Assisting at the Palm Court Restaurant.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Streamlined operational workflows to enhance efficiency in service delivery.
- Collaborated with banquet manager to drive continuous improvement initiatives.
- Oversaw scheduling processes to ensure optimal staffing levels during peak times.
Maitre D'
The Watermill Caterers
Smithtown, NY
03.2015 - 01.2017
- Coordinated dining room operations, optimizing guest experience through attentive service and effective communication.
- Managed event logistics to ensure seamless service delivery for high-profile functions.
- Trained and mentored junior staff in customer service standards and operational procedures.
- Developed relationships with vendors to secure quality supplies and enhance menu offerings.
Wait Staff Member
Crest Hollow Country Club
Woodbury, NY
06.1992 - 01.2016
- coordinated with kitchen staff for timely food delivery and optimal presentation, ensuring guest satisfaction
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Streamlined table turnover processes, enhancing overall guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Through dedication and strong work ethic and consistently exceeding expectations I earned my promotion as an Operations Manager.
Porter
Crest Hollow Country Club
Woodbury, NY
01.1992 - 12.1992
- Coordinated efficient transport of equipment and supplies throughout venue to support event operations.
- Managed inventory of materials, ensuring timely availability for functions and daily activities.
- Oversaw daily maintenance tasks to ensure facility safety and cleanliness.
Maintenance Crew Member
Independant
Long Island, NY
01.1991 - 12.1991
- Followed routine maintenance checklist.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Education
GED -
MacArthur
Levittown, NY06-1992
Skills
- Operations management
- Project leadership
- Customer relationship management
- Operational efficiency
- Planning and implementation
- Staff management
- Team leadership
- Staff training
- Training programs
- Policy implementation
- Policy implementation
- Problem-solving
- Client service management
- Employee motivation
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Crest Hollow Country Club
01.2021 - 04.2025
Operations Manager
The Carltun
01.2017 - 01.2021
Maitre D'
The Watermill Caterers
03.2015 - 01.2017
Wait Staff Member
Crest Hollow Country Club
06.1992 - 01.2016
Porter
Crest Hollow Country Club
01.1992 - 12.1992
Maintenance Crew Member
Independant
01.1991 - 12.1991
GED -
MacArthur