Aurora Smith
Seabrook,TX
Summary
Hardworking Bartender/Server with experience in casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
Work History
Bartender
Barge295
Seabrook, TX
04.2022 - Current
- Receives orders from patrons
- Prepares and serves liquor, mixed drinks, wine, beer, and nonalcoholic drinks as ordered
- Ensures that fruits are prepared ahead of the opening of the bar
- Maintains the bar and keeps it clean and organized
- Handling money, ensuring the cash drawer is where is needs to be for the day
- Dealing with any problems that occurs and solving them in the best way possible
- Making sure the bar is closed down in a clean and organized manner, ensuring a good work environment for the opener the next day.
- Was in charge of making name cards for customers tables for concerts
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Served high customer volumes during special events, nights, and weekends
Server
Tookies Seafood
Seabrook, TX
05.2019 - 08.2022
- Attended to customers' needs in friendly ways, welcoming way while taking and delivering their orders quickly and accurately with excellent customer service
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
FOH and BOH
The Backyard Seabrook
Seabrook, TX
12.2018 - 05.2020
- Key responsibilities at this establishment was making sure the restaurant was in peak conditions when opening up and closing down
- Deliver food to tables, take food and drink orders, delivers alcoholic/ non-alcoholic beverages, help in the kitchen when needed, clean the kitchen as well as count and handle money
- Take care of customers, resolve problems when occurred.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Performed cash handling activities and secured nightly bank deposits.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Resolved guests complaints while maintaining positive customer environment.
- Collaborated with chefs to create seasonal menus and promotional offers.
Education
High School Diploma -
Clear Falls Highschool
League City, TX05.2020
Skills
- Food Service
- Payment Processing
- Basic Accounting
- Menu Memorization
- Food Running
- Beverage Preparation
- Order Management
- Cash Handling
- Training
Languages
English
Native or Bilingual
Timeline
Bartender
Barge295
04.2022 - Current
Server
Tookies Seafood
05.2019 - 08.2022
FOH and BOH
The Backyard Seabrook
12.2018 - 05.2020
High School Diploma -
Clear Falls Highschool