AURORA R. VALOY

• Adheres to high standards of professional conduct consistent with the delivery of superior customer service
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Determines proper policy coverages, and where necessary, investigates, evaluates, negotiates and equitably settles all assigned liability cases in accordance with company policies and procedures at values commensurate with damages sustained
• Partners with SIU and Subrogation to identify fraud and subrogation opportunities
• Researched claims and incident information to deliver solutions and resolve problems.
• Resolved complex, severe exposure claims using high service oriented file handling.
• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
• Negotiated demands settlement agreements to resolve disputes.

Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.

• Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
• Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
• Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
• Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
• Created intake sheets for English and Spanish clients and conducted interviews in both languages.