Aurora S. Matthews
Dallas,TX
Summary
Highly efficient candidate well established in fast-paced and challenging environments looking to transition into a remote position in customer service. Eager to learn with aptitude for applying new knowledge with skill and efficiency to deliver outstanding customer care.
Overview
7
7
years of professional experience
Work History
FIPS Associate
Amazon FTW1
Dallas, TX
11.2023 - Current
- First line of defense in a critical role responsible for quality assurance of incoming freight, fixing discrepancies through pallet check in and the receiving process
- Inventory management
Retail Associate
Burlington
Arlington, TX
06.2022 - 12.2022
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly with a positive and professional attitude.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Process Assistant
Amazon FTW 2 & 9
Coppell, TX
08.2017 - 08.2021
- Responsible for maintaining the link between Corporate Teams and the Fulfillment Center
- Exceeded productivity goals while minimizing defect injections
- Managed the workflow for associates to ensure safety and productivity goals were met.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Managed equipment calibration schedules, ensuring accurate measurements were maintained for quality assurance purposes.
- Problem solving
Education
High School Diploma -
Bryan Adams High School
Skills
- Customer Service
- Computer Literacy
- Patience
- Data Entry
- Retail Sales
- Inventory Control Systems
- Exceeding Customer Expectations
- Staff Assignments
- Complex Problem-Solving
- Engaging with Diverse Customers
Timeline
FIPS Associate
Amazon FTW1
11.2023 - Current
Retail Associate
Burlington
06.2022 - 12.2022
Process Assistant
Amazon FTW 2 & 9
08.2017 - 08.2021
High School Diploma -
Bryan Adams High School