TRINITY CASTILLO

• Assisted customers in product selection and home improvement projects.
• Maintained inventory levels and organized merchandise displays.
• Operated point-of-sale systems and processed customer transactions.
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• Provided product knowledge to enhance customer shopping experience.
• Collaborated with team members to achieve store sales goals.
• Ensured compliance with safety standards and store policies consistently.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices and services.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Built and maintained relationships with peers and upper management to drive team success.
• Used technology resources to assist customers in locating and selecting items.
• Attended weekly team meetings to review performance goals and objectives.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Issue tills as requested by the Front End Supervisor (FES) or Head Cashier (HC).

Verify that all strips and tills have returned from the previous day. Count and input the strips and tills.

Complete all tasks listed in the Vault Task List.

Perform a minimum of two vault counts with manager verification. Save the vault count once completed (submit and close the sales date).

Process strips, change requests, and increase requests as they are requested throughout the day.

Validate that the change drawer total matches what was returned the previous day and issue the change drawer to the Front End. Be sure to check off in the Vault Balancing System (VBS).

Ensure that all bank deposits are accurately prepared on time, including deposit slips for cash and checks, as well as change order repayments.

Adhere to your store’s SCO audit schedule. Issue SCO tills back to SCO registers on Monday mornings.

Maintain and monitor the following documents and records:

* P-Card binder

* Chargeback binder

* Change order form

* Lost and found log and bin

* Maintenance log

* Tool rental card

* Fun funds card

* Gas card

* Disaster relief card

* Dunbar log

* VOA/employee committee funds binder

• Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
• Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
• Coordinated office activities to streamline operations and promote compliance with organizational policies.
• Delivered messages and ran errands.
• Copied, sorted and filed records of office activities and business transactions.
• Answered telephones, directed calls, and took messages.
• Troubleshot office equipment, computer hardware and software issues.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Supported bookkeeping tasks such as invoicing and expense tracking.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Assisted in the onboarding process for new hires by preparing workspaces and materials.
• Monitored office expenses and submitted purchase requests.
• Maintained confidentiality of sensitive information and documents.
• Answered and directed phone calls to appropriate staff members.
• Managed daily office operations and maintained a clean and efficient workspace.
• Verified invoices to ensure accuracy of billing information.
• Reconciled bank statements on a weekly basis.

• Maintained work areas to reduce potential for illness or injury.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
• Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Cleaned utensils, dishes and glasses for customer use.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Organized ingredients and restocked supplies to prepare for busy periods.
• Acquired new skills to support team and further accommodate customer needs.
• Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Followed recipes and customer requests to prepare meals.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
• Created aesthetically pleasing food arrangements for special orders and party trays.
• Documented and entered special orders for event catering and party trays.

• Inspected, graded and sorted incoming goods by evaluating based on appearance and overall quality.
• Applied safety protocol and company procedures to prevent injuries and incidents.
• Labeled products passing inspection to verify items met required specifications.
• Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales.
• Strong communicator and team player, eager to learn new processes to support overall organizational success.
• Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
• Experience stepping into roles and quickly making positive changes to drive company success.
• Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
• Greeted customers promptly and responded to questions.
• Welcomed customers, offering assistance to help find store items.
• Processed customer payments quickly and returned exact change and receipts.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Built and maintained productive relationships with employees.
• Answered phone calls to assist customers with questions and orders.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Assisted customers by providing information and resolving complaints.
• Answered customers' questions and provided information on store procedures or policies.
• Processed returned merchandise by strictly following store return and exchange procedures.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Maintained work area and kept cash drawer organized.