Angela Carrillo
Laredo,TX
Overview
5
5
years of professional experience
Work History
Sales Associate
Barri Financial Group
Laredo, TX
12.2022 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
Deli, Cashier
LOVES
Laredo, TX
06.2020 - 09.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Operated cash register, collected payments and provided accurate change.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Monitored sales events, added new merchandise and rang up purchases.
- Assisted customers with account updates, new service additions and promotional offers.
- Welcomed customers, offering assistance to help find necessary store items.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Champion Care
Laredo, TX
09.2019 - 06.2020
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Laundered clothing and bedding and changed linens 2 times per day to prevent spread of infection.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Transported patients to and from medical, dental and personal care appointments.
Education
Stanley High School
Online School02.2015
Skills
- Inventory checks
- Inventory rotation
- Sanitation and safety standards
- POS systems
- Register operations
- Cash register operation
- Effective customer communication
- Product recommendations
- Customer assistance
- Customer Service
Languages
English
Native or Bilingual
Professional Summary
A highly motivated and results-oriented customer service professional with 6 years of experience in providing exceptional customer support. Proven ability to resolve complex issues, build rapport with customers, and exceed satisfaction goals. Seeking a challenging role where expertise can contribute to a customer-centric organization.
Timeline
Sales Associate
Barri Financial Group
12.2022 - 01.2025
Deli, Cashier
LOVES
06.2020 - 09.2020
Champion Care
09.2019 - 06.2020
Stanley High School