Heidi Hantsbarger
Ellsworth,USA
Summary
Dynamic and results-driven professional with extensive experience at Cenex, excelling in customer service and communication. Proven ability to enhance sales through effective upselling and maintain inventory accuracy. Skilled in Microsoft Office and team building, consistently fostering a collaborative environment to achieve organizational goals.
Overview
25
25
years of professional experience
Work History
Sales Associate
Cenex
Ellsworth, WI
01.2019 - Current
- Maintains the store in neat and organized fashion while ensuring timely customer service
- Upsells products to meet and improve upon quarterly sales expectations
- Maintained inventory levels by restocking shelves regularly.
- Handled customer complaints and resolved issues promptly.
- Educated customers about promotional offers and loyalty programs.
- Supported training of new staff on policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Inspector – Quality Department
Bergquist Co./Henkel
Prescott, WI
01.2014 - Current
- Ensured that all work areas were zoned and met safety guidelines
- Quality testing including destructive panel testing and material verification
- Inspection at both HASL area and Final
- Performed hard labor including removing renovation debris and breaking panels
- Conducted thorough inspections of products for quality assurance compliance.
- Documented inspection results for internal audits and reporting purposes.
- Maintained accurate records of inspections in compliance with company standards.
- Rejected products and materials failing to meet expectations.
- Maintained accurate records of all tests conducted during the inspection process.
- Participated in training to strengthen and develop inspector competencies.
- Marked materials with grade or acceptance status.
- Selected samples for use as test models.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
- Inspected incoming materials for quality and compliance with specifications.
- Participated in continuous improvement initiatives to optimize inspection workflows.
Cashier/Deli and Closing Books Assistant
Holiday
Ellsworth, WI
01.2012 - 01.2014
- Performed cash and credit transactions with accuracy for up to 100 customers per day
- Closed registers and counted tills to maintain accuracy levels; ensured safe deposit to bank accounts
Survey Researcher
Manpower
Ames & Carroll, IA
01.2011 - 01.2012
- Made seed packets for planting while maintaining quality and quantity standards
- Ensured a smooth workflow between self and coworkers to create an environment conducive to sales
Cashier
Sparky’s
Bayard, IA
01.2010 - 01.2012
- Opened and closed registers while monitoring cash limits
- Greeted and assisted customers with enthusiastic, empathetic care
- Maintained knowledge of store merchandise to further assist walk-in customers
Clerical Assignment Worker
Total Personnel, Inc.
St. Croix Falls, WI
01.2009 - 12.2009
- Took and distributed messages among team members to guarantee timely responses
- Received, sorted, and compiled records of office activities and work requests
Cashier
Burger King
Hudson, WI
01.2008 - 01.2009
- Responsible for solving customer complaints regarding products and issued timely resolutions
- Maintained store cleanliness while assisting coworkers with various positions in back of house
Clerical Assignment Worker
St. Croix Valley Staffing
Hudson, WI
01.2006 - 01.2007
- Maintained filing system, including photocopying, scanning, and faxing of various documents
- Updated and maintained filing system for higher response times and more accurate information
Accounts Payable Representative/Reception
Principle Fixture & Millwork
Osceola, WI
01.2005 - 12.2005
- Resolved backlogged work to restore order and organization to billing records in disarray
- Handled the distribution and verification of vendor invoices
Administrative Assistant
WKW Mechanical Contractors
Morgan Hill, CA
01.2004 - 01.2005
- Monitored the inventory of office supplies and upkept the office’s appearance
Receptionist
Stillwater Motors
Stillwater, MN
01.2003 - 01.2004
- Greeted walk-ins and answered phones in a prompt and enthusiastic manner
- Created a welcoming environment for guests to feel comfortable and more conducive to upselling
Bookkeeper
DCS Midwest
Hudson, WI
01.2002 - 01.2004
- Provided timely and frequent information to support corporate goals and compliance objectives
Receptionist/Bookkeeper
Vital Systems, Inc.
Stillwater, MN
01.2001 - 01.2004
- Monitored accounts payable and receivable while creating and filing financial records
Education
High School Teaching
Grand View University
Des Moines, IASociology
Iowa State University
Ames, IASkills
- Microsoft Office
- Google Suite
- Cash and Credit Transactions
- Customer Service and Communication
- Inventory Checks
- Team Building
- Office Organization
Timeline
Sales Associate
Cenex
01.2019 - Current
Inspector – Quality Department
Bergquist Co./Henkel
01.2014 - Current
Cashier/Deli and Closing Books Assistant
Holiday
01.2012 - 01.2014
Survey Researcher
Manpower
01.2011 - 01.2012
Cashier
Sparky’s
01.2010 - 01.2012
Clerical Assignment Worker
Total Personnel, Inc.
01.2009 - 12.2009
Cashier
Burger King
01.2008 - 01.2009
Clerical Assignment Worker
St. Croix Valley Staffing
01.2006 - 01.2007
Accounts Payable Representative/Reception
Principle Fixture & Millwork
01.2005 - 12.2005
Administrative Assistant
WKW Mechanical Contractors
01.2004 - 01.2005
Receptionist
Stillwater Motors
01.2003 - 01.2004
Bookkeeper
DCS Midwest
01.2002 - 01.2004
Receptionist/Bookkeeper
Vital Systems, Inc.
01.2001 - 01.2004
High School Teaching
Grand View University
Sociology
Iowa State University