Auryanna Williams
Beaumont,TX
Summary
Enhanced patient care experiences by promoting compassion and empathy in diverse healthcare environments.
Led initiatives to enhance customer interactions and address concerns swiftly. Cultivated strong customer relationships through strategic communication and empathy. Achieved consistent customer satisfaction and loyalty through dedicated service.
Overview
13
13
years of professional experience
Work History
License Vocational Nurse
UTMB-Correctional Managed Care
Dayton, Texas
03.2024 - Current
- Alerted supervising personnel to any unusual occurrences or behavior changes to ensure timely intervention.
- Analyzed patient requirements using critical thinking to design tailored interventions that enhance care quality.
- Promoted a secure workplace environment through strict implementation of safety standards and procedures.
- Executed laboratory tests to ensure accurate urinalysis and blood glucose monitoring for patient care.
- Facilitated comprehensive wound care services to enhance patient recovery and comfort.
Licensed Vocational Nurse
HCA Southeast
Pasadena, Texas
11.2022 - 03.2024
- Instructed patients and families on treatment plans and medication regimens.
- Facilitated collection labeling and ensured timely processing of specimens.
- Assisted physicians by gathering patient histories and recording vital information. Prepared patients for examinations and supported the administration of tests.
- Completed ongoing education initiatives to ensure compliance with certification requirements.
- Coordinated admission transfer and discharge processes to enhance patient flow and satisfaction.
Clinic Review/Infection Control
UTMB CLINICS
Dayton, Texas
10.2021 - 11.2022
- Conducted regular assessments of environmental factors to enhance safety and reduce infection potential in healthcare environments.
- Delivered comprehensive guidance to staff to enhance adherence to infection control standards.
- Maintained accurate records of immunization status to ensure protection for high-risk individuals.
- Engaged in projects to refine infection control strategies, ensuring effective implementation.
- Conducted thorough assessments of patients to identify signs of infection and devised tailored treatment strategies.
- Developed and executed quality assurance measures aimed at improving accuracy of clinical records and clinical decisions.
- Coordinated efforts with diverse teams to ensure compliance with clinical guidelines and regulatory requirements.
- Performed in-depth assessments to ensure compliance with medical necessity standards for healthcare services.
Licensed Practical Nurse
Christus Health
Baytown, Texas
06.2019 - 10.2021
- Utilized critical thinking skills to assess complex situations, develop solutions, and implement interventions when needed.
- Complied with HIPAA guidelines to protect privacy of patients.
- Administered injections according to established guidelines; documented injection administration accurately.
- Monitored patient conditions throughout shift; reported any changes in condition promptly to medical staff.
- Collaborated with physicians and other healthcare professionals to deliver quality care.
License Vocational Nurse
DaVita Kidney Care (Dialysis Center)
Beaumont, Texas
12.2018 - 06.2019
- Provided direct patient care to individuals undergoing dialysis treatment, ensuring their comfort and safety throughout the process.
- Administered medications and monitored vital signs during dialysis sessions, promptly addressing any changes or concerns.
- Performed hemodialysis procedures according to established protocols and physician orders, adhering to strict infection control practices.
- Assessed patients' physical condition before, during, and after dialysis treatments, documenting observations accurately in medical records.
- Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for patients receiving dialysis therapy.
- Responded quickly to emergencies during dialysis sessions, implementing appropriate interventions as needed.
Customer Service Representative
Alorica-Texas
Beaumont, Texas
07.2015 - 08.2017
- Enhanced customer satisfaction through prompt and professional resolution of intricate issues.
- Enhanced customer satisfaction by reducing call resolution time through proficient problem-solving and clear communication.
- Fostered strong connections with clients to support long-term loyalty and encourage repeat transactions.
- Maintained high standards of service quality through consistent adherence to established company policies and procedures in all interactions.
- Developed comprehensive understanding of product offerings and services to enhance customer support.
- Provided targeted feedback and shared best practices to elevate team performance and collaboration.
Customer Service Representative
Sitel
Port Arthur, Texas
04.2013 - 06.2016
- Facilitated customer satisfaction through timely responses to inquiries and effective issue resolution.
- Facilitated efficient handling of incoming calls and emails to enhance customer satisfaction and operational efficiency.
- Leveraged extensive product expertise to enhance customer interactions and ensure accurate responses to questions.
- Enhanced customer satisfaction by employing active listening and empathetic communication to foster personalized connections.
- Attended ongoing training sessions to ensure up-to-date understanding of product features and compliance with industry standards.
Education
Certificate of Completion - Vocational Nursing
Vista College
Texas05.2017
Associate of Arts - Culinary Arts
Art Institute of Houston
Texas12.2013
Skills
- Exhibited strong adaptability skills by effectively handling multiple priorities in a fast-paced setting
- Delivered exceptional customer service by creating a welcoming atmosphere and providing reassurance during phone interactions
- Exhibited outstanding phone etiquette, providing clear and patient guidance to customers with diverse levels of computer knowledge
- Cultivated a disciplined work ethic, balancing autonomous responsibilities with collaborative efforts to achieve sustained productivity
- Demonstrated proficiency in handling various activities concurrently, prioritizing quality and timely completion
- Analyzed customer issues through effective communication and active listening, ensuring precise documentation for resolution
- Executed effective de-escalation strategies to address customer complaints, emphasizing prompt resolution and positive customer experiences
Timeline
License Vocational Nurse
UTMB-Correctional Managed Care
03.2024 - Current
Licensed Vocational Nurse
HCA Southeast
11.2022 - 03.2024
Clinic Review/Infection Control
UTMB CLINICS
10.2021 - 11.2022
Licensed Practical Nurse
Christus Health
06.2019 - 10.2021
License Vocational Nurse
DaVita Kidney Care (Dialysis Center)
12.2018 - 06.2019
Customer Service Representative
Alorica-Texas
07.2015 - 08.2017
Customer Service Representative
Sitel
04.2013 - 06.2016
Certificate of Completion - Vocational Nursing
Vista College
Associate of Arts - Culinary Arts
Art Institute of Houston