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Austan Shuffler
Moyock,NC
Summary
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Overview
4
4
years of professional experience
Work History
Waiter
Texas Road House
05.2024 - 08.2024
- Provided friendly and attentive service to guests throughout dining experience.
- Delivered food and beverages to tables promptly, ensuring customer satisfaction.
- Handled customer complaints professionally and resolved issues to enhance guest experience.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Summer Crew Supervisor
University of Pikeville
05.2024 - 08.2024
- Increased productivity and efficiency by identifying areas for improvement in daily operations.
- Assisted supervisors in training new crew members on various aspects of job duties such as food preparation techniques or cleaning protocols.
- Maintained orderliness of outdoor facilities, ensuring all areas were clean, safe, and welcoming for guests'' enjoyment.
- Painted, power-washed, tile installation, fire-pit installation, furnished and updated dorms and on-campus buildings, tool-rack assembly, etc.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Private Football Coach
Self-Employed
06.2022 - 08.2023
- Enhanced player skills through focused coaching, personalized feedback, and tailored drills.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Evaluated individual athlete progress regularly to adjust coaching strategies as needed for optimal growth and achievement results.
- Prepared athletes for special competitions and tournaments.
Crew Trainer
McDonald's
03.2020 - 03.2022
- Promoted awareness of safety procedures among crew members.
- Provided constructive feedback for enhancing individual contributions.
- Implemented standard operating procedures to improve consistency.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Science - Business Management
University of Pikeville
Pikeville, KY12-2024
High School Diploma -
Kellam High School
Virginia Beach, VA06-2019
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Service prioritization
- Scheduling and planning
- Deadline management
- Installation procedures
- Interpersonal relationships
- Motivational leadership style
- Athlete development
- Physically fit
- Ethics and integrity
Accomplishments
Academic All-Conference Football Player:
*4-year Starter
*Academic All-Conference all 4 semesters of junior and senior year
*Set school record for extra points kicked in one game
*Set school record for most extra points kicked in a season
*Member of first-ever school division winning team
*Member of first-ever division winning play-off game
Software
Timeline
Waiter
Texas Road House
05.2024 - 08.2024
Summer Crew Supervisor
University of Pikeville
05.2024 - 08.2024
Private Football Coach
Self-Employed
06.2022 - 08.2023
Crew Trainer
McDonald's
03.2020 - 03.2022
Bachelor of Science - Business Management
University of Pikeville
High School Diploma -
Kellam High School