Austen Archer
Saint Marys
Summary
Hello, my name is Austen and I am currently seeking a work-from-home position as an online representative, data-entry specialist, customer service or similar type position. I am very driven with a strong work ethic and am good at understanding customer needs as well as accomplishing required goals and quotas. I am very capable when it comes to recording and entering information, reports, data, demographics, etc. I am very thorough and am focused on details as well as overall projects. My communication is excellent both verbally and in writing as I have a strong background in literacy and grammar and am good with numbers as well. I believe I could bring a broad range of useful skills for any number of online positions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cook Manager
Froggys Restaurant
02.2025 - 08.2025
- Supervised kitchen staff, ensuring compliance with health and safety regulations.
- Developed weekly menus, incorporating seasonal ingredients and customer preferences.
- Managed inventory levels, reducing waste through accurate forecasting and ordering procedures.
- Trained new employees on food preparation techniques and restaurant policies.
- Streamlined cooking processes, enhancing efficiency during peak service hours.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
- Provided exceptional customer service by addressing diner concerns promptly and professionally.
- Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
Tree Trimmer & Arborist
Dom's Tree Trimming
07.2022 - 09.2024
- Pruned trees to enhance growth, safety, and aesthetics in residential and commercial properties.
- Operated specialized equipment, including chainsaws and chippers, ensuring safe and efficient tree removal.
- Implemented safety protocols to minimize hazards during tree trimming operations, promoting a secure work environment.
- Maintained a clean, organized work site, demonstrating professionalism and respect for the property owners throughout each project''s duration.
- Limbed and pruned variety of tree species.
- Assisted with removal of hazardous trees, safely cutting limbs and removing trunks.
CNC Machine Operator
Sarto Countertops
03.2021 - 01.2022
- Operated CNC machinery to produce custom countertop designs with precision and efficiency.
- Interpreted technical drawings and specifications to ensure accurate fabrication of countertop materials.
- Monitored machine performance, identifying issues and performing routine maintenance for optimal operation.
- Trained new operators on CNC equipment use, safety protocols, and best practices for production workflows.
Insulation, Frame, & Window Installer
Amarr
08.2019 - 03.2021
- I worked a block-shift schedule and performed a number of tasks involved in manufacturing both residential & commercial Garage Doors at this larger plant. Skills included were the installation of styrofoam pieces cut to size, window installation on these doors, rivet installation for impact doors, loading, cutting door materials & hardware, etc.
- Operated hand tools and machinery for precise application of insulation products.
- Collaborated with team members to complete projects within designated timelines.
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Cut, formed and arranged insulation to promote efficiency of materials for each project.
- Measured and prepared work materials and surfaces by marking dimensions and reference lines on material.
Product Loader and Packager
J.M. Smuckers Via Focus Staffing
05.2018 - 07.2019
- Operated forklifts and pallet jacks to load and unload materials safely.
- Adhered to safety protocols while handling hazardous materials during loading processes.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Smoke House Operator
Hormel Foods
04.2016 - 04.2018
- Observe temperature, humidity, pressure gauges, and product samples and adjust controls, such as thermostats and valves, to maintain prescribed operating conditions for specific stages
- Record production data, such as weight and amount of product processed, type of product, and time and temperature of processing
- Communicating with Supervisors, Peers, or Subordinates
- Analyzing Data or Information
- HAACP Certified via USDA Standards & Requirements
Forklift
Resers Fine Foods
03.2015 - 04.2016
- Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areas
- Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
- Weigh materials or products and record weight or other production data on tags or labels
- Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery
- Controlling Machines and Processes
- Documenting/Recording Information
- Evaluating Information to Determine Compliance with Standards
- Inspecting Equipment, Structures, or Material
- Interacting With Computers
- Processing Information
- Experience with: Belt conveyors, Extended-reach forklifts, Forklifts, Motorized hand trucks, On-board computers for sending/receiving instructions, Personal computers, Wheel chocks, Shrink wrap machines
Technical Support Advisor
Apple via Alorica
02.2014 - 03.2015
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
Production Worker
The Onyx Collection, Inc.
05.2006 - 02.2014
- Perform minor repairs to machines, such as replacing damaged or worn parts
- Operate machinery used in the production process, or assist machine operators
- Examine products to verify conformance to quality standards
- Count finished products to determine if product orders are complete
- Clean and lubricate equipment
- Coaching and Developing Others
- Communicating with Supervisors, Peers, or Subordinates
- Controlling Machines and Processes
- Developing Objectives and Strategies
- Identifying Objects, Actions, and Events
- Inspecting Equipment, Structures, or Material
- Interacting With Computers
- Operating Vehicles, Mechanized Devices, or Equipment
- Organizing, Planning, and Prioritizing Work
- Updating and Using Relevant Knowledge
- Experience with: Data entry software, Adjustable wrenches, Crescent wrenches, Grease guns, Hand jacks, Hand saws, Label-making machines, Measuring tapes, Power grinders, Power sanders, Power saws, Utility knives
Education
Associate of Science - Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Washburn Institute of Technology
Topeka, KS12.2015
Associate of Science - High Voltage Transmission Systems
Bismarck State College
Bismarck, ND12.2010
Associate's Degree - Liberal Arts and Sciences/Liberal Studies
Saint Mary's College
Saint Marys, KS05.2008
High School Diploma -
Saint Mary's Academy
Saint Marys, KS05.2006
Skills
- Demonstrated experience handling time-sensitive and confidential information
- Computer skills: Windows, Excel, Word and web-based applications
- Great Customer Service and Communication Skills
- Forecasting production scheduling and managing inventory
- Self-motivated team member, employee with the ability to meet, exceed, achieve deadlines and goals
- 15 Years of Manufacturing, Production, and WareHouse Skills & Practices
- Very Experienced with both electric & pneumatic tools for multiple uses including surface finishing
- Very Experienced in manufacturing & ware house practices including both operating & inventory control
- Past experience using forklifts extensively
- Basic Electrical Knowledge & Training
- Extensive Safety Training
- Very Literate with Good Writing Skills & Basic Math Skills
- Customer Service & Calls/Contacting Experience
- Computer Systems & Organizational Skills
- Very Handy & Capable at Solving both Technical Problems & Production Obstacles
- Dedicated & Thorough with a Strong Work Ethic
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- OSHA 10 Accreditation in Work & Construction Safety Standards
- HAACP Certified via USDA Requirements for Commercial Food Safety & Parameters
- Licensed to operate and handle Mechanized Trucks, Power Jacks, and Forklifts in Industrial Environments
Certification
- December 2014
- OSHA 10
- Construction Work Safety Practices
Timeline
Cook Manager
Froggys Restaurant
02.2025 - 08.2025
Tree Trimmer & Arborist
Dom's Tree Trimming
07.2022 - 09.2024
CNC Machine Operator
Sarto Countertops
03.2021 - 01.2022
Insulation, Frame, & Window Installer
Amarr
08.2019 - 03.2021
Product Loader and Packager
J.M. Smuckers Via Focus Staffing
05.2018 - 07.2019
Smoke House Operator
Hormel Foods
04.2016 - 04.2018
Forklift
Resers Fine Foods
03.2015 - 04.2016
Technical Support Advisor
Apple via Alorica
02.2014 - 03.2015
Production Worker
The Onyx Collection, Inc.
05.2006 - 02.2014
Associate's Degree - Liberal Arts and Sciences/Liberal Studies
Saint Mary's College
Associate of Science - Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Washburn Institute of Technology
Associate of Science - High Voltage Transmission Systems
Bismarck State College
High School Diploma -
Saint Mary's Academy
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