Summary
Overview
Work History
Education
Skills
Timeline
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Austen Carmitchel

Learning Ambassador
Denver,CO

Summary

Forward-focused Ambassador that enjoys connecting with associates and fostering a strong team. Experienced with delivering positive engagements with associates of all shapes and sizes. Highly collaborative and eager to take on projects to help the team work together cohesively.

Overview

5
5
years of professional experience

Work History

Tier 1 Ambassador

Amazon
01.2022 - Current
  • Improved employee performance by designing and implementing effective training programs.
  • Promoted culture of continuous learning within Amazon by advocating for ongoing professional development opportunities.
  • Developed customized training materials for various roles and their processes
  • Helps foster positive culture throughout building through continuous engagement
  • Takes responsibility of teaching newly appointed Ambassadors standard work processes
  • Streamlined new hire orientation to increase week one retention by 20% over other Ambassadors

Retail Associate

FedEx Office
04.2019 - 09.2021
  • Assisted in training of new associates to ensure teammates became quick and knowledgeable about products and policies.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Worked with both in-house and large-scale market software to meet and exceed customer needs.
  • Deep dived with customers to discover business needs to increase both customer satisfaction by 35% and store profit by 15%

Education

High School Diploma -

Eaglecrest High School
Centennial, CO
08.2010 - 2024.05

Skills

New Hire Engagement

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Timeline

Tier 1 Ambassador

Amazon
01.2022 - Current

Retail Associate

FedEx Office
04.2019 - 09.2021

High School Diploma -

Eaglecrest High School
08.2010 - 2024.05

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Austen CarmitchelLearning Ambassador