Austen Grant
Johnsburg,IL
Summary
Dynamic and customer-focused professional with experience at Starbucks, excelling in beverage preparation and complaint resolution. Recognized for delivering exceptional service and fostering a welcoming atmosphere. A dedicated team player with strong time management skills, committed to enhancing customer satisfaction and operational efficiency in fast-paced environments. Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Grayslake, IL
05.2025 - Current
- Crafted high-quality beverages by adhering to standardized recipes and aligning with customer preferences.
- Managed operation of espresso machines and coffee brewing equipment to ensure optimal performance during peak hours.
- Delivered exceptional customer service by resolving inquiries and ensuring client satisfaction.
- Facilitated customer engagement through product knowledge to promote seasonal offerings and loyalty programs.
- Cultivated a welcoming atmosphere by greeting customers warmly and addressing needs promptly.
- Cultivated positive customer interactions during peak periods to enhance overall experience.
- Managed line control and crowd management through prompt and efficient service delivery.
- Managed customer complaints with professionalism, ensuring prompt resolution of issues.
Team Member
Culver’s
Fox Lake
05.2024 - 04.2025
- Provided outstanding customer service by efficiently resolving inquiries and concerns.
- Ensured cleanliness and organization of workstations adhering to health and safety standards.
- Facilitated collaboration among team members to optimize workflow efficiency during peak hours.
- Mastered essential tasks promptly to enhance operational efficiency.
- Managed scheduled shifts and ensured availability during coworker absences, holidays, and peak periods.
- Accelerated job completion with precision to drive team success.
- Operated various stations to ensure comprehensive coverage and achieve production targets.
- Managed customer complaint resolution processes with professionalism and courtesy.
Education
High School Diploma -
Johnsburg High School
Johnsburg, ILSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Decision-making
- Safe food handling
- Beverage preparation
- Menu memorization
- Hospitality service expertise
- Positive attitude
- Flexible schedule
- Workplace safety
- Heavy lifting
- Product knowledge
- Complaint resolution
Certification
Food handlers certification
Timeline
Barista
Starbucks
05.2025 - Current
Team Member
Culver’s
05.2024 - 04.2025
High School Diploma -
Johnsburg High School