Austen Maras

Represented Canadian culture to international guests as part of the Canada Pavilion at EPCOT, delivering exceptional guest service in a fast-paced environment.
Operated the popcorn cart, handling food preparation, cash transactions, and crowd flow during peak park hours while maintaining Disney's high service standards.
Worked as a food and beverage seater at Le Cellier Steakhouse, providing exceptional service.
Trained new cast members in both quick-service and front of house roles, providing hands-on guidance, reinforcing Disney protocols, and ensuring consistent guest experience.
Maintained strict adherence to food safety and cleanliness standards in compliance with Disney regulations.
Acted as a cultural ambassador by sharing information about Canada’s geography, traditions, and heritage with guests from around the world.
Assisted with opening and closing procedures, including daily cash reconciliation, inventory checks, and preparing stations for the next shift.
Collaborated with team members from diverse backgrounds, contributing to a positive and inclusive work environment.

Orchestrated the administrative management of a bustling retail store in the heart of downtown

Toronto, adeptly handling daily admin tasks.

Revolutionized office efficiency by instituting streamlined administrative processes and

procedures.

Maximized store productivity by refining operational processes and introducing efficient work

practices.

Increased overall sales performance by pinpointing improvement opportunities and executing

targeted sales strategies.

Supervised all facets of store operations, ensuring unwavering compliance with company policies

and industry regulations.

• Collaborated with team members to achieve daily sales goals and maintain an efficient workflow.
• Maximized efficiency at checkout stations by mastering point-of-sale systems and handling customer transactions quickly and accurately.
• Managed restocking activities efficiently, minimizing out-of-stock incidences and promoting optimal product availability for customers.
• Maintained visual appeal of store displays by regularly updating and refreshing merchandise arrangements according to company guidelines.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
• Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
• Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
• Provided accurate information regarding park attractions, amenities, and policies to guests, ensuring clarity and understanding.

• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Greeted customers, helped locate merchandise, and suggested suitable options.