AUSTEN POROPAT
West Palm Beach,FL
Summary
With Over 15 years of experience in customer service, and relations. I have managed an independent Automotive Repair Facility. Coordinated, scheduled, and serviced a route, consisting of 219 contracted accounts, In the Pest Control field, and currently a Fleet Technician at the South Florida Water Management District in which I have temporarily filled in for our Planner Scheduler along with fulfilling my duties as a Technician. I have years of experience in being a liaison between customers, vendors, operators, supervisors, and other department coordinators. I am familiar with various kinds of computer programs, including SAP, Outlook, Spreadsheet, word, and Excel. I am organized when it comes to paperwork, and entering data into a computer data base.
Overview
19
19
years of professional experience
Work History
Fleet Technician
South Florida Water Management Department
West Palm Beach, FL
10.2021 - Current
- Temporarily filled in for the schedule planner using SAP, Excel, and Outlook to coordinate, schedule, plan, and manage the shop's workflow.
- Submit parts requests and part reconciliation forms.
- Assisted the Lead Technicians in training new employees with SAP and District regulations.
- Maintained accurate records pertaining to notes and time spent on repairs.
- Maintain communication between the vendors, planner, scheduler, parts specialist, supervisors, and operators.
- Maintain a safe and productive work environment.
- Perform preventative maintenance, diagnose, and repair malfunctioning equipment, marine, heavy/light automotive, and heavy equipment.
Pest Control Technician/Sales Representative
TOMASELLO PEST CONTROL, INC
West Palm Beach, FL
05.2017 - 10.2021
- Coordinating, scheduling, and servicing my route, consisting of 219 accounts.
- Maintaining constant contact with my clients and being able to adapt to changing schedules.
- Coordinating schedules with subcontractors.
- Accurately entering information into a computer database.
- Keeping paperwork organized.
- Completed detailed reports after each job, detailing the work completed.
Assistant Shop Manager/Automotive Technician
DAVE’S SOUTH END SERVICES CENTER
West Palm Beach, FL
05.2005 - 05.2017
- Scheduled and planned the workflow for a 5-person crew.
- Supervised and trained new hires.
- Maintained constant communication with customers via email and phone.
- Was the point of contact between customers, vendors, coordinators of our fleet accounts, and employees.
- Generated estimates for labor and parts, ensuring accurate and fair pricing.
- Maintained computer records pertaining to technician hours, cost, Ro/Po's, core charges, and made sure vendors were compensated.
Education
Associate of Science - Automotive Technology
New England Institute of Technology(Lincoln Tech)
West Palm Beach, FL01.2004
High School Diploma -
Gold Coast Community High School
West Palm Beach, FL03.2001
Skills
- Excellent communication skills which enable me to be a liaison between venders, supervisors, crew chiefs,and operators
- Frequent use of the following SAP transactions IW21, IW22, Iw28, IW29, IW32, IW33, IW36, IW39, IW49N, IH08, MB52, MKVZ, and CATZ, along with Outlook, Excel, spread sheets, parts reconcile forms,and PO'S
- Experienced in scheduling, coordinating, and, delegating work in a fast paced environment
- Computer literate, with the ability to multitask
- Strong organizational skills, relating to computer, filing, and paperwork
- Familiar with shop operations, and safety practices, along with the District’s policies and procedures
Timeline
Fleet Technician
South Florida Water Management Department
10.2021 - Current
Pest Control Technician/Sales Representative
TOMASELLO PEST CONTROL, INC
05.2017 - 10.2021
Assistant Shop Manager/Automotive Technician
DAVE’S SOUTH END SERVICES CENTER
05.2005 - 05.2017
Associate of Science - Automotive Technology
New England Institute of Technology(Lincoln Tech)
High School Diploma -
Gold Coast Community High School
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