Austen Reyes
Quality Assurance Specialist/Team Sales
Lubbock,TX
Summary
Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Adaptable and a quick learner in any new setting and situation given.
Overview
8
8
years of professional experience
Work History
Quality Assurance Manager
Cardinal's Sport Center
12.2021 - Current
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decision-making.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance
- .
Team Sales
Cardinal's Sport Center
12.2021 - Current
- Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
- Streamlined sales processes to improve efficiency and boost productivity within the team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Basketball Referee
THSBOA
10.2016 - Current
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Facilitated smooth gameplay by efficiently resolving disputes among players and coaches.
Sales Associate/inventory Processor
Nike Factory Store
06.2021 - 12.2021
- Streamlined warehouse processes for improved workflow and increased productivity.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Leader BOH
Chic-Fil-A
12.2019 - 06.2021
- Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.
Education
Bachelor of Science - Sports Management
South Plains College
Levelland, TX12.2025
Skills
- Quality Systems
- Risk Analysis and Mitigation
- Project Management
- Work Planning and Prioritization
- Customer Engagement
- Sales strategy development
- Gap analysis
- Interpersonal Communication
Volunteer Work
I have done extensive volunteer work for years in different fields to not only give help where it's needed, but to also meet like-minded people in the community. Every summer from 2017 through 2020 I would coach my high school varsity basketball team as a favor to my high school coach and mentor. Besides that endeavor, I will help work at the boys and girls club doing the same for kids who attend after scool programs to learn basic house essentials while also coaching them in their favorite sports.
Timeline
Quality Assurance Manager
Cardinal's Sport Center
12.2021 - Current
Team Sales
Cardinal's Sport Center
12.2021 - Current
Sales Associate/inventory Processor
Nike Factory Store
06.2021 - 12.2021
Team Leader BOH
Chic-Fil-A
12.2019 - 06.2021
Basketball Referee
THSBOA
10.2016 - Current
Bachelor of Science - Sports Management
South Plains College
Similar Profiles
Austen ReyesAusten Reyes
Quality Assurance Manager at Cardinal's Sport CenterQuality Assurance Manager at Cardinal's Sport Center
Dylan DraceDylan Drace
Sales Associate at Cardinal's Sport CenterSales Associate at Cardinal's Sport Center
Serenity HellomSerenity Hellom
Travel Nanny at Justin Jones - Cardinal's PlayerTravel Nanny at Justin Jones - Cardinal's Player
Wendy OaksWendy Oaks
Registered Nurse, Medical-Surgical Unit at University of Arkansas for Medical SciencesRegistered Nurse, Medical-Surgical Unit at University of Arkansas for Medical Sciences
Kaylynn SharpKaylynn Sharp
Admitting Registrar at Howard Memorial HospitalAdmitting Registrar at Howard Memorial Hospital