Summary
Overview
Work History
Education
Skills
Timeline
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Austen Reyes

New Home,TX

Summary

Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Adaptable and a quick learner in any new setting and situation given.

Overview

8
8
years of professional experience

Work History

Quality Assurance Manager

Cardinal's Sport Center
Lubbock, TX
12.2021 - Current
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Streamlined communication within the team for better collaboration and decision-making.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance
  • .

Team Sales

Cardinal's Sport Center
Lubbock, TX
12.2021 - Current
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
  • Streamlined sales processes to improve efficiency and boost productivity within the team.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Basketball Referee

THSBOA
Lubbock, TX
10.2016 - Current
  • Improved game fairness by accurately enforcing basketball rules and regulations.
  • Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
  • Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
  • Facilitated smooth gameplay by efficiently resolving disputes among players and coaches.

Sales Associate/inventory Processor

Nike Factory Store
Lubbock, TX
06.2021 - 12.2021
  • Streamlined warehouse processes for improved workflow and increased productivity.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Team Leader BOH

Chic-Fil-A
Lubbock, TX
12.2019 - 06.2021
  • Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
  • Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
  • Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth kitchen operations.

Education

Bachelor of Science - Sports Management

Texas Tech
Lubbock, TX
12.2025

Skills

  • Quality Systems
  • Risk Analysis and Mitigation
  • Project Management
  • Work Planning and Prioritization
  • Customer Engagement
  • Sales strategy development
  • Gap analysis
  • Interpersonal Communication
  • Attention to Detail
  • Quality assurance experience
  • Employee Training

Timeline

Quality Assurance Manager

Cardinal's Sport Center
12.2021 - Current

Team Sales

Cardinal's Sport Center
12.2021 - Current

Sales Associate/inventory Processor

Nike Factory Store
06.2021 - 12.2021

Team Leader BOH

Chic-Fil-A
12.2019 - 06.2021

Basketball Referee

THSBOA
10.2016 - Current

Bachelor of Science - Sports Management

Texas Tech

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Austen Reyes