Austen Slatten
Granbury,Texas
Summary
My expertise in customer relations, sales, and training make an excellent skillset for nearly any position. Strong foundations, adaptability, and experience in the worlds of sales and culinary management, as well as personal expertise in interpersonal communication, set me apart from the average applicant.
Overview
8
8
years of professional experience
Work History
Tasting Room Associate
Baron's Creek Vineyards
02.2020 - 08.2023
- Educated guests on wine selections and tasting techniques.
- Coordinated and executed wine tastings for diverse groups, enhancing customer engagement.
- Maintained cleanliness and organization of tasting room to ensure positive guest experiences.
- Assisted in developing seasonal tasting menus based on vineyard offerings and customer preferences.
- Maintained a professional presence and speaking habits to ensure the highest quality of customer experience
Sales Manager
KCI Wireless
07.2017 - 02.2020
- Developed and executed strategic sales plans to achieve store targets in designated metrics
- Trained and mentored sales staff
- Established strong relationships with key clients, resulting in increased customer loyalty and satisfaction
Trainer
Starbucks
08.2015 - 07.2017
- Developed and delivered training programs for new partners, enhancing product knowledge and customer service skills.
- Facilitated onboarding sessions, ensuring a smooth transition into the Starbucks culture and operational standards.
- Conducted ongoing training workshops to improve team efficiency and consistency in beverage preparation techniques.
- Collaborated with store managers to identify training needs and tailor programs accordingly for various roles.
Education
High School Diploma -
Granbury High School
Granbury, TXSkills
- Ability to adjust to new situations
- Customer-focused retail sales
- Strategic sales development
- Customer engagement improvement
- Culinary pairing expertise
- Sales expertise
- Cross-functional teamwork
- Adaptable improvisational skills
- Vocal expression
- Narrative character development
- Clear vocal delivery
- Proficient writing
- Skilled in oral and written communication
Accomplishments
- Supervised team of 6 staff members.
- Documented and resolved a software error in a POS system, allowing us to continue providing for our customers, rather than closing until it could be resolved by IT.
- Broke sales records in Texas with my team of wireless experts at KCI Wireless
Languages
English
Native or Bilingual
Timeline
Tasting Room Associate
Baron's Creek Vineyards
02.2020 - 08.2023
Sales Manager
KCI Wireless
07.2017 - 02.2020
Trainer
Starbucks
08.2015 - 07.2017
High School Diploma -
Granbury High School