Carri Cardenas
Training & Education Specialist
Sacramento,Ca
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Gifted in working with stressed, and upset individuals in need of information and supportive guidance.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Tasting Room Associate
Clarksburg Wine Company
Clarksburg, CA
03.2022 - Current
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Provided informed wine suggestions to tasting room guests.
- Poured wines according to quality and service standards.
- Developed strong rapport with customers and created positive impression of business.
Chief of Training
United States Air Force Civil Service
Fort Meade, Maryland
01.2018 - 03.2021
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Adjusted instructional strategies according to student needs and understanding of material.
- Identified training needs and planned classes accordingly.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Program Manager
United States Air Force Civil Service
Beale Air Force Base, CA
09.2007 - 12.2017
- Developed and maintained workflows, procedures and reports.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Worked with subject matter experts to develop and implement training and programs.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Education
Master of Arts - Adult Education And Training
University of Phoenix
Sacramento, CA 07.2012 - 11.2013
Master of Science - Strategic Intelligence
National Defense University
Washington, DC 08.1999 - 09.2000
Skills
Customer service oriented
Certification
WSET Level 1
Timeline
WSET Level 1
04-2022
Tasting Room Associate
Clarksburg Wine Company
03.2022 - Current
Chief of Training
United States Air Force Civil Service
01.2018 - 03.2021
Master of Arts - Adult Education And Training
University of Phoenix
07.2012 - 11.2013
Program Manager
United States Air Force Civil Service
09.2007 - 12.2017
Master of Science - Strategic Intelligence
National Defense University
08.1999 - 09.2000