Heather McCoyne
Hopland
Summary
Dedicated Tasting Room Ambassador delivering exceptional customer service through strong wine knowledge and effective sales techniques.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Tasting Room Associate
MacRostie Winery & Vineyards
Healdsburg
05.2019 - Current
- Demonstrated advanced wine knowledge to assist guests with tasting choices.
- Utilized in-depth wine knowledge to guide guests in selecting optimal tasting choices.
- Delivered tasting samples that aligned with winery guest satisfaction.
- Engaged guests to provide tailored experience.
Administrative Clerk
Herbl Distribution Solutions
Santa Rosa
06.2021 - 08.2023
- Managed document processes by reviewing files and records to ensure accuracy and compliance with company policies.
- Created and distributed Manifest, COA, and Invoice files for inbound receiving team in JDA, CA Metric, and SAP to facilitate communication.
Tasting Room Lead
Kendall-Jackson
Santa Rosa
04.2014 - 06.2019
- Designed and implemented engaging retail displays to effectively showcase featured wines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with team members to meet project requirements and deadlines through effective solution development.
- Partnered with diverse coworkers to achieve goals and resolve service-related issues.
- Developed relationships with customers to encourage repeat visits and product sales.
- Engaged with guests to provide personalized wine recommendations and education.
Education
Master of Arts - Organizational Behavior Studies
University Of San Francisco
San Francisco, CASkills
- Wine education
- Wine knowledge
- Tasting experience
- Customer Engagement
- Service-Oriented
- Prioritization and Time Management
- Flexible and Adaptable
- Presentation skills
Timeline
Administrative Clerk
Herbl Distribution Solutions
06.2021 - 08.2023
Tasting Room Associate
MacRostie Winery & Vineyards
05.2019 - Current
Tasting Room Lead
Kendall-Jackson
04.2014 - 06.2019
Master of Arts - Organizational Behavior Studies
University Of San Francisco