Kelly Rees
West Richland,WA
Summary
Dedicated customer service professional with a strong background in crisis communication and event coordination. Proven ability to manage high-stress situations while maintaining attention to detail and team collaboration.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Tasting Room Staff
Kiona Vineyards & Winery
Benton City, Washington
05.2017 - Current
- Assisted customers with wine selections and tasting experiences.
- Provided educational tours about wine production and vineyard processes.
- Maintained cleanliness and organization in tasting room and outdoor areas.
- Collaborated with team members to ensure smooth daily operations.
- Operated point-of-sale system for transactions and inventory management.
- Restocked shelves with wine and merchandise to maintain inventory levels. and displays with promotional materials and products.
- Set up events, including weddings and private parties, at the winery venue.
At Home Medical Data Entry
Three Rivers Physical Therapy
Kennewick , WA
03.2013 - 05.2015
- Accurately entered patient data into electronic health records system for reliable documentation.
- Reviewed and verified medical documentation to ensure completeness and accuracy.
- Maintained confidentiality of sensitive patient information consistently throughout all processes.
- Updated patient files with new medical information to accurately reflect current health status.
- Ensured confidentiality of patient information in compliance with HIPAA regulations.
- Assisted in maintaining the security of confidential patient information.
- Followed established procedures for proper completion of forms, reports, and logs.
- Corrected errors or inconsistencies in data entries to maintain data integrity.
911 Emergency Dispatcher
Southeast Communications
Richland, Washington
01.2004 - 01.2009
- Processed emergency calls for police, fire, and medical services efficiently.
- Operated multi-line phone systems, connecting callers with responders to facilitate rapid assistance.
- Maintained accurate logs of communications and dispatched information promptly.
- Coordinated with local agencies to optimize emergency response times and resource allocation.
- Provided critical support to first responders through real-time updates.
- Managed high-stress situations while maintaining calm communication with callers.
- Delivered pre-arrival instructions for CPR, first aid, and evacuation procedures, enhancing caller preparedness and safety.
- Monitored multiple radio frequencies while entering data into the computer system.
Education
High School Diploma -
Oak Harbor High School
Whidbey Island06-1996
Paralegal Program - did not complete
Columbia Basin College
Pasco, WASkills
- Wine education
- Wine hospitality
- Customer service
- Point-of-sale operation
- Customer engagement techniques
- Data accuracy
- Confidentiality compliance
- Team collaboration
- Multi-line operations
Certification
- Food Handlers Card
- MAST Liquor License
- First Aid Certification
Timeline
Tasting Room Staff
Kiona Vineyards & Winery
05.2017 - Current
At Home Medical Data Entry
Three Rivers Physical Therapy
03.2013 - 05.2015
911 Emergency Dispatcher
Southeast Communications
01.2004 - 01.2009
High School Diploma -
Oak Harbor High School
Paralegal Program - did not complete
Columbia Basin College