Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Austi Taylor

Murfreesboro,TN

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Overview

6
6
years of professional experience

Work History

Transportation Planner

Geodis Logistics
Brentwood , TN
02.2023 - Current
  • Collaborated closely with internal teams on various aspects of project management including budgeting, scheduling, risk management.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Reviewed planning studies, reports and presentations for consultants.
  • Created cost estimates for proposed projects based on historical data and current market trends.
  • Maintained financial spreadsheets and fiscal information in comprehensive database.
  • Managed multiple projects simultaneously while ensuring timely completion of tasks within budget constraints.

Operator 2

Geodis Logistics
Lebanon, TN
08.2022 - 02.2023
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Used daily system logs to document production information, discussing issues with management.
  • Met or exceeded target for on-time customer shipments.
  • Separated products according to weight, grade and size of material to produce final product.

Technical Support Representative

Asurion
Nashville, TN
04.2019 - 02.2022
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Used remote login tools to assist clients with technical and product questions.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Served as first point of contact for incoming technical service calls and emails.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Resolved escalated customer service issues in a timely manner.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Oversaw daily performance of computer systems.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Education

High School Diploma -

Nashville School Of The Arts
Nashville, TN
05.2010

Some College (No Degree) - Computer And Information Sciences

Bethune - Cookman University
Daytona Beach, FL

Skills

  • Machine Operation
  • Facility Maintenance
  • Safety Compliance
  • Attention to Detail
  • Windows XP/Vista
  • Hardware Diagnostics
  • Microsoft Windows and Office
  • Issue and Resolution Tracking
  • Organizational Skills
  • Troubleshooting Network Issues
  • DHCP/DNS Ethernet and Firewall Proficient
  • MS Office Proficiency
  • Linux Programming and Administration
  • Antivirus Software
  • Citrix
  • YMS(Yard management system)
  • Synapse
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Skype
  • Microsoft teams
  • VPN
  • Leading Team Meetings
  • MacOs
  • Android
  • IOS
  • One Note
  • Roadmap Planning and Prioritization

Education and Training

other,other

Timeline

Transportation Planner

Geodis Logistics
02.2023 - Current

Operator 2

Geodis Logistics
08.2022 - 02.2023

Technical Support Representative

Asurion
04.2019 - 02.2022

High School Diploma -

Nashville School Of The Arts

Some College (No Degree) - Computer And Information Sciences

Bethune - Cookman University

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