Austin Abrams
Elkhart,IN
Summary
Detail-oriented technician with experience in plasma center equipment support, QA review, and IT troubleshooting. Skilled in preventive maintenance, calibration tracking, and SOP/cGMP compliance. Strong recordkeeping and problem-solving support safe, reliable operations.
Overview
4
4
years of professional experience
Work History
Plasmapheresis Machine Technician
Biolife Plasma Services
Madison, WI
11.2023 - 08.2024
- Maintained plasma collection equipment for donor center operations.
- Inspected machines before shifts for safety and readiness.
- Troubleshot centrifuges, seals, and control systems during processing.
- Performed preventive maintenance on medical equipment and support tools.
- Documented repairs, checks, and service logs in compliance records.
Quality Assurance Technician
Biolife Plasma Services
Madison, Wisconsin
03.2022 - 08.2024
- Verified plasma collection records for compliance with SOPs and cGMP requirements.
- Reviewed donor center processes for BioLife Plasma Services quality compliance.
- Tracked equipment calibration and documented maintenance inspections for quality assurance.
- Entered quality findings into BioLife Plasma Services tracking systems.
- Facilitated follow-up on corrective actions to address process deviations.
IT Technical Support Specialist
T-Mobile
Indianapolis, Indiana
02.2020 - 04.2021
- Assisted t-mobile users in resolving hardware, software, and account access issues, enhancing user experience.
- Reset passwords and restored access for t-mobile systems and email tools.
- Documented incidents in t-mobile ticketing systems, ensuring accurate resolution tracking and timely updates.
- Resolved browser issues across modern browsers and device sizes, ensuring compatibility and optimal user experience.
- Built responsive user interfaces with HTML, CSS, JavaScript, and React.
Education
Bachelor of Science - Computer Graphics Technology
Purdue University
West Lafayette, IN08-2019
Skills
- Medical equipment calibration
- Preventive maintenance
- Quality assurance
- Regulatory compliance documentation
- Troubleshooting hardware/software
- Analytical skills
- Attention to detail
Timeline
Plasmapheresis Machine Technician
Biolife Plasma Services
11.2023 - 08.2024
Quality Assurance Technician
Biolife Plasma Services
03.2022 - 08.2024
IT Technical Support Specialist
T-Mobile
02.2020 - 04.2021
Bachelor of Science - Computer Graphics Technology
Purdue University